Customer Experience Assistant - Front of House; Part Time

About The Role

Leeds City College is looking for a welcoming, professional and organised Front of House Customer Experience Assistant to join our dedicated Rothwell Campus, home to our adult counselling provision. This is a key customer-facing role where you will be the first point of contact for students, visitors and staff, creating a positive and supportive environment from the moment they arrive.

Rothwell Campus is a specialist adult learning centre, delivering counselling programmes to students who are developing the knowledge, skills and professional behaviours required for careers within the counselling profession or for progression to higher-level study. Our learners come from a wide range of backgrounds and are united by a commitment to personal and professional growth.

Working as part of a close-knit team, you will manage reception, provide excellent customer service and carry out a range of administrative duties to support the smooth day-to-day running of the campus. You will play an important role in ensuring every visitor has a welcoming experience while contributing to an inclusive environment where adult learners can thrive as they prepare for careers or further study in counselling.

• Actual salary is £11,814.09 per annum for 18 hours over 40 weeks.

• Be the welcoming first point of contact for students, visitors, staff and stakeholders.
• Deliver an outstanding customer experience through professional reception and administrative support.
• Support the smooth day-to-day running of our dedicated adult counselling campus.
• Assist with enrolment, and student administration, working closely with curriculum, admissions and student recruitment teams.
• Provide information and guidance in person, by telephone and via email.
• Help create a safe, inclusive and supportive environment where adult learners feel welcomed, valued and able to succeed.
• Build positive relationships with students and colleagues, contributing to an exceptional student experience from enquiry through to achievement.

• Excellent communication and interpersonal skills, with the ability to build positive relationships with a wide range of people.
• Strong customer service skills, with a professional, welcoming and supportive approach to responding to enquiries and resolving queries.
• Good organisational skills, with the ability to manage competing priorities, adapt to changing demands and maintain accurate administrative records.
• Good IT skills and attention to detail, with experience of using digital systems to complete tasks accurately and efficiently.
• A collaborative team player who can work effectively with colleagues across different departments and use initiative to solve problems.

Annual Leave

• Curriculum and Management: 44 days plus bank holidays
• Curriculum support and business support: 39 days plus bank holidays

Pension Schemes With Generous Employer Contributions

• Teachers’ Pension Scheme
• Local Government Pension Scheme
• People’s Pension Scheme

CPD Opportunities

• Annual staff conference plus 2 additional staff development days.

Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.

Employee wellbeing initiatives:
Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting:
Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities:
Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job…