Customer focused Engineering Stores Apprentice

Customer focused Engineering Stores Apprentice

Sherburn (On client site) | Full Time | Apprenticeship Opportunity

Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. We currently employ over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

Hayley Dexis is looking for a Customer-Facing Engineering Stores Apprentice to join our onsite team supporting a busy manufacturing environment in Sherburn.

This is not your typical warehouse role — it’s an exciting opportunity to start a long-term career in engineering stores, procurement, and operations
, working directly with engineers and site teams where your work has a real impact.

You’ll be based onsite at a customer’s facility, working in a customer-facing engineering stores environment
. You’ll play a key role in making sure critical machine parts and components are available when needed — helping to keep operations running efficiently and reduce downtime.

This is a hands-on role where you’ll learn how stores, engineering, and customer service come together in a real working environment.

Successful candidates will undertake an apprenticeship in Customer Service. The level of qualification will depend on what current level of qualification you have achieved already.

• Deliver excellent customer service
  , building relationships with engineers and site teams
• Manage and organise engineering parts and machine components
• Support the procurement and ordering of critical spares
• Balance stock availability with cost control and efficiency
• Maintain high standards through continuous improvement
• Carry out key stores duties such as goods in, stock checks, and organisation

This role is designed as a career pathway, not just an apprenticeship
.

• Real-world experience in a customer-facing engineering environment
• A recognised Customer Service apprenticeship
• Clear progression into permanent and senior roles

We’re looking for someone who is motivated, hands-on, and eager to start building a career in a customer-facing engineering environment
.

• A natural customer service mindset with good communication skills
• Confident working with people and building positive relationships
• A willingness to learn and get stuck into a hands-on role
• Good attention to detail and problem-solving skills
• An interest in the sector
• Reliable, enthusiastic, and keen to build a long-term career
• GCSEs (or equivalent), including English and Maths
• Basic IT skills (e.g. Microsoft Office)
• Able to travel to site and be based locally

No prior experience needed — just a great attitude and willingness to learn.

A genuine career pathway, not just a job

• Supportive team with responsibility from day one
• Ongoing training and development
• Salary of £16,640 + funded apprenticeship
• 23+ days holiday + bank holidays

Process:

• In addition to your CV. Please submit a covering letter detailing why you are interested in this apprenticeship and what you can bring.
• Initial Screening – Ongoing throughout advertising window.
• Online assessment
• Video Interview with our Early Careers team
• Face to face final stage interview at our Normanton office

We know sometimes you might feel that you don't meet the criteria or have a question you would like to ask - we're here to help so please ask us! You can contact us here;

We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions.

Please inform our careers team if you require any adjustments throughout the recruitment process.