Project Coordinator

Thames Water has a fantastic opportunity to take a leading role in an evolving area of the non‑household market as a Project Coordinator on a7 – 9 Secondment. Working closely with the Non‑Household Metering and Data Services team, you’ll use smart meter data to drive meaningful NHH demand reduction and deliver key water‑saving projects that support our business, regulatory, and strategic goals.

You will coordinate a range of projects across the Non‑Household Service Delivery team, including water‑efficiency and demand‑reduction programmes, smart‑metering initiatives, and assigned project work, while contributing to larger cross‑functional programmes. The role also involves working with contractors and building strong relationships with stakeholders across Thames Water and with external partners. Your coordination and influence will help shape our approach to reducing demand in the non‑household sector.

Your work will help reduce water consumption, improve service delivery and support Thames Water’s wider strategic goals.

• Leading and Delivering Projects: Taking ownership of specific projects and coordinating all activity from start to finish. Producing high‑quality reports, presentations and analysis. Delivering projects that contribute to our Demand Reduction strategy and business targets
• Using Data to Drive Insight: Collating and analysing smart‑meter data to identify patterns, opportunities and improvements. Using Excel, PowerPoint and other tools to shape insight and share findings with stakeholders.
• Managing Budgets & Resources: Tracking project spend, budgets, and performance against key milestones. Ensuring outcomes are validated, well‑documented and communicated.
• Building Strong Relationships: Working closely with teams across Water Regulation, Water Quality, Field Operations, Strategy & Planning. Collaborating with external partners, including water retailers, NGOs, consultants and other industry contacts.
• Acting as an advocate for water efficiency across the Thames Water business
• Innovating for the Future: Supporting trials, research and new approaches to deliver greater demand reduction. Exploring new technologies, communication tools and customer engagement methods

Base

Location:

Hybrid - Clearwater Court - RG1 8DB

Hours:

36 hours per week

To thrive in this role, the essential criteria are:

• A‑Level education (or equivalent)
• Relevant experience in a technical, business or project‑focused role
• Strong communication skills and close attention to detail
• Good understanding of customer behaviours and expectations
• Experience coordinating or supporting project delivery
• Confident in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Analytical, organised and able to influence beyond your direct team

• Project management experience
• Knowledge of UK water policy or regulations
• Data trend analysis and visualisation skills
• Experience preparing reports or delivering presentations
• Strong stakeholder management abilities

• A competitive starting salary of £36,290 and up to £41,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to…