Duty Operations Coordinator

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £38,899 - £48,623 (band 4c) plus 20% shift allowance.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the 24/7 Remote Asset Planner progression plan.
• 25 days annual leave plus bank holidays - plus an extra two wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we're moving our office to Leeds Valley Park in September 2026, so you'll be based there in the future.

Work type: Permanent contract, working full time, on average 37 hours per week Monday-Sunday. You are employed in this role on an annualised hours contract which totals 1929 hours per year, eg- an average of 37 hours per week. Your normal attendance days and daily hours will be in accordance with the operational shift rota; the rota will either be a 12hr/365-day cover or a 24hr / 365-day cover.

We have opportunities for Duty Operation Coordinators - Waste) to join the Central Control at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Central Control are a key part of how we plan to meet the changing expectations of customers and regulators.

To support the WW Duty Operations Engineer in the co-ordination of responses to potential pollution incidents. Co-ordinating resources, mitigation, maintaining clear timelines through Pollution Service Events and notifying regulators.

The role plays a key part in protecting the environment, improving resilience and enabling Yorkshire Water to meet its regulatory and performance commitments through efficient, risk-based planning of work.

As a Duty Operations Coordinator you will play a key role in protecting customers and the environment by coordinating operational responses across the wastewater network. You'll support the Wastewater Duty Operations Engineer in delivering operational excellence through effective planning, incident management and resource coordination, while maintaining a strong focus on Health & Safety, regulatory compliance, environmental protection and the delivery of Yorkshire Water's Performance Commitments.

You will;

• Coordinate responses to high-priority, complex and emergency wastewater incidents, including pollution events, flooding, blockages and asset failures.
• Support the management and escalation of incidents, ensuring they are resolved as quickly and effectively as possible whilst minimising customer and environmental impact.
• Use operational data, risk information and network intelligence to prioritise, plan and coordinate activities across wastewater assets.
• Continually seek opportunities to improve planning processes, incident management activities and ways of working to enhance performance and efficiency.
• Coordinate field and service…