Customer Service Planner

Customer Service Planner

Reference - MSPS
201518
Expiry date - 16/06/2026
Location - Hunslet, Leeds
Salary - £26,208 - £29,023 + Benefits

We are looking to recruit a Customer Service Planner to join our team based from our office in Hunslet, Leeds, LS10 1BL
.

You’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are scheduled to meet contractual Service Level Agreements and no false promises are given. You will excel in dealing with residents as part of our back‑office using a range of communication methods including telephone and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

• Social Housing experience would be advantageous
• Repair and Maintenance planning background
• Competent in communicating with direct operatives, subcontractors and residents
• Planning knowledge of what works can be sequenced or can be undertaken concurrently
• Ability to prioritise works and ensure works‑in‑progress jobs are within target and appointed where practicable
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction

• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Loyalty & Values Awards
• Funded Professional Subscription

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

MSPS are proud to support the resettlement of armed forces personnel.