Team Member, Entertainment & Gaming

Job Description

As a Team Member, you’ll be the friendly face on the floor – making customers feel welcome, serving great food and drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalat[e] issues when needed.

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed – front of house, floor, food & beverage, cleaning – so service flows smoothly.

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy – clear communication and willingness to learn on shift.
• Experience:
  
  previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.

• Competitive Salary: £12.71 per hour + Amazing Perks
• Hours:
  
  Real contracts from 8–35 (no zero‑hour contracts)
• Rewards platform
• 50% off food & soft drinks (you +
  3)
• Pension & Life Assurance
• Company Sick Pay
• Uniform provided
• Fantastic Rewards: varied team incentives, bonuses, perks and colleague networks
• Induction for Success: comprehensive induction program to familiarise you with Mecca values and culture.
• People‑Focused Culture: supportive and nurturing work environment.
• High‑Performing Culture: high performance bar and support to reach full potential.
• Exciting Project Work: opportunities to make a meaningful impact on the business.
• Emphasis on Growth: commitment to individual and team growth.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.