Neighbourhood Officer

Job Title: Neighbourhood Officer

Location: Leeds

Salary: £35,803 per year

Job Type: Full time, 18 Month / Fixed Term

Do you have experience in housing management and want to help people make a home?

Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.

What you'll do:

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
• Provide support that recognises and responds to the needs of individuals and communities
• Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
• Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
• Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
• Let empty homes within our guidelines of creating sustainable communities...