Team Member, Entertainment & Gaming

Job Description

Posted Thursday 16 July 2026 at 00:00 | Expires Friday 24 July 2026 at 23:59

• Competitive Salary: £12.71 per hour
• Hours:
  
  Real contracts from 8–20 (no zero‑hour contracts)
• Rewards platform
• 50% off food & soft drinks (you +
  3)
• Pension & Life Assurance
• Company Sick Pay
• Uniform provided

As a Team Member, you’ll be the friendly face on the floor – making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalating issues when needed.

Your Impact :

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed – front of house, floor, food & beverage, cleaning – so service flows smoothly.

You’ll Bring :

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organized with good attention to detail.
• Team player energy – clear communication and willingness to learn on shift.
• Experience:
  
  previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
• Competitive Salary:
  We value your contributions and offer a competitive salary that recognises your hard work and dedication.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.