Senior Credit Controller

Trans Union's Job Applicant Privacy Notice

We Are Trans Union:
Trans Union is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We're looking for a Senior Credit Controller to join our growing team.

• Collection of overdue invoices.
• Chasing overdue debts by telephone / e‑mail / letter.
• Arranging promise to pay with debtors by call i.e. name of the person and expected date for the payment to arrive.
• Working as part of a team to produce the best results as part of the Credit Control Dept.
• Prioritise allocated tasks to provide the optimum service, adhere to company standards in order to present a professional image to all stakeholders and escalates debts according to the credit policy through to legal.
• Monitoring / escalation of accounts.
• Ensuring debtor day and cash targets are achieved, query resolution is made in a timely manner and delinquent debtors are escalated through the Senior Receivables Manager / Senior Credit Controller for litigation.
• Build relationships with internal stakeholders to ensure that we deliver the best possible service to all account holders.
• Oversees the Direct Debt run on People Soft.
• Complete and own the credit note provision monthly.
• Responsible for monthly input of LOVs into the billing system.
• Clearing daily error report alongside other billing team members via a rota system.
• Ownership of a group of complex clients to provide monthly bespoke billing analysis.
• Deal with the more complex billing inquiries.
• Raising of manual bills and credit notes requested by the business.
• To provide a high level of customer service (internal or external customers).
• Keeps manager/key stakeholders fully updated with work carried out.
• Independently manages and owns allocated tasks and deliverables.
• Delivers tasks and deliverables within set deadline.
• Adds relevant and perceptive insights and observations to weekly reports / meetings.
• Takes ownership of issues ensuring first‑touch resolution where possible.
• Leads processes as delegated by their manager.

• A minimum of 2 years Credit Control experience, or telephone‑related work with customers.

• Being able to speak and read Spanish would be an advantage.

At Trans Union you will be joining a friendly, forward‑thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the Trans Union Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, let's confront it so we can continue to grow and thrive together.

We recognise that our people need the freedom to balance their day‑to‑day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part‑time or flexible working arrangement and we can discuss this with you.

At Trans Union, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When…