Senior Manager, Transition Leader, Finance Managed Services, Office Locations

The opportunity

EY Finance Managed Services is a fast-growing business helping clients modernise and run their finance functions through a managed services model — where EY operates key finance processes on behalf of the client and provides agreed outputs and deliverables. As a Senior Manager
, you will play a pivotal role in transitioning new clients onto our Finance Managed Services platform and operating model, ensuring a smooth move from client‑led activity to EY‑run service delivery with minimal disruption to business‑as‑usual. You’ll work with high‑performing teams across multiple delivery locations in EMEIA
, focusing primarily on the private mid‑market
, and you’ll have the opportunity to work with a range of platforms and alliance partners shaping the finance function of the future.

• Support go‑to‑market activities for Finance Managed Services, contributing to proposition development, market messaging and client materials.
• Lead and / or support client pursuits, including discovery, shaping, estimation and bid management activities as required.
• Architect managed services solutions aligned to client objectives across the finance value chain:
  • P2P (Procure‑to‑Pay)
  • O2C (Order‑to‑Cash)
  • R2R (Record‑to‑Report)
  • FP&A (Financial Planning & Analysis)
• Develop compelling value propositions and outcomes‑based cases (e.g., improved control environment, cycle‑time reduction, better working capital performance, faster close, enhanced insight and forecasting).
• Define the target managed services design, including: service catalogue, SLAs / KPIs, governance, controls, reporting, roles and responsibilities (EY vs client), and transition approach.
• Recommend the optimal delivery model, including the right blend of delivery locations across EMEIA and the appropriate resourcing and governance structure.
• Remain technology‑agnostic, while confidently advising on solution options and integration considerations, and collaborating with EY technology teams and alliance partners to bring the best‑fit platforms to client needs.

• Own and lead end‑to‑end transition delivery from contract signature through go‑live, with accountability for time, cost, quality and risk.
• Establish robust programme governance: plans, RAID, stakeholder management, communications, quality and change control.
• Lead discovery and mobilisation activities to baseline current performance and design the transition path, including process / control assessments and documentation.
• Manage multi‑workstream execution spanning people, process, data, controls, reporting, technology enablement and change management.
• Coordinate cross‑functional teams across EY and the client, including operations, technology, risk, tax (where relevant), and alliance partners.

• Design the transition plan to protect critical business cycles (e.g., month‑end close, payments runs, revenue cycles, credit and collections, audit readiness).
• Drive proactive change management to enable adoption and clarity of new ways of working.
• Maintain senior stakeholder engagement and deliver a consistently strong, confidence‑inspiring client experience throughout mobilisation and transition.

• Lead hypercare post go‑live to stabilise operations, manage issues quickly and drive service performance to agreed KPIs.
• Ensure readiness for steady‑state managed service delivery, including completion of SOPs, runbooks, knowledge transfer, and operational acceptance criteria.
• Execute a structured handover to EY’s run operations and the managed services platform team, ensuring a clear continuous improvement backlog and governance cadence.

• Lead, coach and develop high‑performing teams across multiple EMEA locations; role‑model inclusive, collaborative leadership.
• Contribute to business growth through development of reusable assets, playbooks, accelerators and transition methodologies.
• Support the evolution of EY’s managed services capability through lessons learned, continuous improvement and…