Control Senior Manager

People Control Senior Manager

Salary: £83,411pa to £98,100pa plus extensive benefits package.

Locations: Bristol, Edinburgh or Leeds.

Hours: Full-time.

Working Pattern: Hybrid, at least two days per week at an office.

Are you ready to build the people control agenda in one of the most dynamic areas of Lloyds Banking Group? The IP&I Chief Controls Office (CCO) is a strategic function driving stronger accountability, better insight and more effective control outcomes across Insurance, Pensions & Investments. This role contributes by implementing people‑related controls, boosting oversight of the people risk environment and turning complex data into practical insights that aid decision‑making and improve outcomes for colleagues, customers and the business.

• Lead the assessment and oversight of the people control environment, identifying material, systemic and emerging risks and ensuring timely reporting of any blocking issues.
• Create clear, concise and actionable people risk and control insight, including management information, trend analysis and reporting for executive and governance forums.
• Assist in applying and integrating people‑related controls into the IP&I risk and control framework, collaborating with Risk Owners, Control Owners, People & Places and internal business customers.
• Analyze the people risk environment using a wide range of data sources, identify trends and root causes, and suggest proportionate interventions to improve control efficiency.
• Assist in the creation and tracking of primary risk indicators, control actions and governance results to facilitate sound oversight and informed decision‑making aligned with risk appetite.
• Deliver trustworthy challenge and support to senior internal customers, reinforcing accountability, developing control maturity and promoting continuous enhancement across the people control agenda.
• Support the management of people risk events, issues and remediation activity, including investigation support, root‑cause analysis and tracking of actions through to completion.
• Manage and lead ad‑hoc central initiatives as part of the CCO leadership team.

• Demonstrable background in people risk, risk and control, governance, assurance or a similar area within a complex regulated setting.
• Solid knowledge of risk and control frameworks, governance processes and the effective implementation of controls addressing people‑related risks.
• Ability to analyze and interpret multiple data sources to identify trends, evaluate control efficiency and generate clear, outcome‑focused insight.
• Excellent collaborator management and influencing skills, with confidence to challenge constructively and build positive relationships across the business, CCO and People & Places.
• Strong communication skills, with experience delivering clear reporting and written materials for senior leaders and governance forums.
• Good judgement, curiosity and a continuous improvement approach, with the ability to translate technical requirements into practical, business‑relevant actions.

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We offer reasonable workplace adjustments for colleagues with disabilities and guarantee interviews for a fair proportion of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.