Credit Controller

Location: Leeds City Centre (Hybrid working 2 days a week)

A leading international law firm is looking to appoint an experienced Credit Controller to join its high-performing Finance team in Leeds. This is an excellent opportunity to join a collaborative team with a strong track record of exceeding cash collection targets and promoting from within. You'll take ownership of your own client ledger from day one, working closely with clients and internal stakeholders to recover outstanding payments while maintaining exceptional levels of client service.

This is a relationship-focused role that requires strong communication, organisation and problem-solving skills within a professional services environment.

What's on offer

• Competitive salary and benefits package
• Holiday buy and sell scheme
• Private medical insurance
• Discounted gym memberships
• Cycle to Work scheme
• Free eye tests and discounted annual health screenings
• Interest-free season ticket loan and railcard scheme
• Life assurance (4x salary) and income protection
• Modern Leeds city centre offices

Responsibilities

• Manage your own portfolio of client accounts and take full ownership of your ledger.
• Contact clients by telephone and email to recover outstanding payments.
• Build and maintain strong relationships with clients and internal stakeholders.
• Accurately record all collection activity and manage account queries.
• Prioritise your workload to achieve monthly cash collection and aged debt reduction targets.
• Monitor outstanding debt and proactively resolve complex credit control issues.
• Support the management of the team inbox as part of a rota following training.
• Contribute to the team's overall performance and financial objectives.

Skills & Experience

• Minimum of 2 years' credit control experience, ideally within a professional services environment.
• Proven track record of achieving and exceeding cash collection and aged debt reduction targets.
• Excellent stakeholder management and relationship-building skills.
• Strong organisational skills with the ability to manage a busy workload independently.
• Experience handling complex credit control matters and resolving payment queries.
• Calm, resilient and able to perform under pressure.
• Strong IT skills including Excel, Outlook and finance systems (Elite 3E experience advantageous).
• CICM qualification or additional language skills (French, German or Arabic) would be beneficial but are not essential.