Commercial Banking Controls Manager

End Date Tuesday 15 September 2026

Salary Range £67,023 - £74,470

We support flexible working –  for more information on flexible working options

• Flexibility in when hours are worked,
• Hybrid Working,
• Job Share

We’re looking for a Manager to join our Chief Controls Office team, supporting Commercial Banking Coverage. Coverage teams work directly with commercial customers, helping them achieve their goals. You’ll work in partnership with these teams to manage their controls, respond to risk events and identify practical improvements.

JOB TITLE: Commercial Banking Controls Manager SALARY: £67,023 - £74,470 pa LOCATION(S): Birmingham, Bristol, Edinburgh, Glasgow, Leeds or Manchester HOURS: Full-time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

Would you like to help Commercial Banking grow safely and sustainably by strengthening its control environment? We’re looking for a Manager to join our Chief Controls Office team, supporting Commercial Banking Coverage. Coverage teams work directly with commercial customers, helping them achieve their goals. You’ll work in partnership with these teams to manage their controls, respond to risk events and identify practical improvements.

You’ll provide clear analysis, advice and guidance tailored to senior business partners. The role offers scope to improve how we use data, reporting, automation and artificial intelligence across our risk and control activity.

In this role, you’ll:

• Help Commercial Banking Coverage teams understand, maintain and improve their control environment.
• Manage existing controls and support the creation, improvement or retirement of controls as business processes change.
• Manage operational risk events and related actions through to resolution, identifying where controls need to be introduced or improved.
• Analyse risk and control information, identifying trends, issues and opportunities for improvement.
• Prepare and present clear reporting for the leadership team, committees and governance forums.
• Support investigations and thematic reviews, using evidence to assess issues and recommend proportionate actions.

Risk Management You can apply risk and control principles to understand how controls are operating, identify improvements and support the management of risk events and actions.

Data Analysis You can interpret management information and other data to identify trends, investigate issues and turn your findings into practical recommendations.

Collaboration You can build constructive working relationships with key contributors and business collaborators, understand their needs and provide appropriate advice, support and challenge.

Communication You can explain complex risk and control information clearly in written reports, presentations, meetings and governance forums.

Continuous Improvement You can identify opportunities to improve processes, controls and reporting, and help turn agreed improvements into practical changes.

AI Literacy You understand how artificial intelligence and automation can support more effective analysis, reporting and ways of working. You’re willing to explore their appropriate use while applying relevant controls and judgement.

And any experience of this would be really useful.

Experience in risk, controls, operational risk, governance or audit.

Knowledge of Commercial Banking, customer coverage or relationship management.

Experience creating or analysing management information using Power BI.

Experience managing operational risk events, control assessments or related actions.

Exposure to process automation or artificial intelligence-enabled improvements.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We especially welcome applications from under-represented groups. We’re disability confident. If you’d like…