Pensions Administrator

Experienced Pensions Administrator Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators. We currently have new vacancies which can be based in our Birmingham, Manchester and Reading city centre offices with a hybrid workstyle. What does the role entail? You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members.

This will include:
Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs). Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone, email and web contact. Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.

Calculating member benefits. Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales. Answering incoming calls in an empathetic and caring manner. Producing letters, email and reports to an expected high standard. Taking ownership and responsibility for any tasks assigned to you. Developing your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.

Being positive and professional at all times to build strong relationships with others. What we’re looking for Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes. Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations. Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.

Excellent organisational skills with the ability to manage multiple tasks. simultaneously to achieve SLAs. Strong general IT skills, comfortable with MS Office and other system functionality. What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you.

We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits. About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are…