Senior Pensions Administrator

Senior Pensions Administrator Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focused Senior Pension Administrators. We currently have positions which can be based in our Croydon, Birmingham, Manchester, Reading, Belfast, Glasgow or Edinburgh city centre offices with a hybrid workstyle. What does the role entail?

You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include:
Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs). Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.

Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings. Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation. Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme. Developing less experienced team members, mentoring and coaching as necessary.

Updating the Team Manager with any team or client concerns and presenting potential solutions. Managing small scale, ad hoc projects as needed. Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales. Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone, email, post and web contact.

Developing your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation. Being positive and professional at all times to build strong relationships with others What we’re looking for Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.

Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations. Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way. Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs. Strong general IT skills, comfortable with MS Office and other system functionality.

What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work…