Appeals Officer

As a Senior Appeals Officer you will deal with all matters relating to parking legislation and oversee the Recovery process. Working in an extremely busy office with tight deadlines and large workloads within the time frame set out by legislation, you will have a positive outlook to deal with all matters relating to parking legislation and oversee the Recovery process. Be proactive with the Recovery process and liaise with the Enforcement Agents and other authorities.

You should have the experience of running a smooth office when deputising for the Processing Team Leaders as and when required for the appeals and customer service officers.

• To oversee the CPE appeals and debt recovery process in relation to Penalty Charge Notices.
• Oversee the preparation of formal parking appeals cases.
• Undertaking detailed investigations regarding formal parking appeals and cases at debt recovery, county court, Traffic Enforcement Centre (TEC) or the Enforcement Agents.
• Deal with and respond to telephone calls, correspondence and documents relating to Penalty Charge Notices and the parking services.
• Liaise with the Traffic Penalty Tribunal (TPT) regarding formal appeals and attend tribunal hearings, when necessary. In person, on Teams or by alternative means.
• Liaise with TEC, the DVLA and debt recovery agencies as required.
• Liaise with Parking Enforcement staff and other Council departments including Traffic, Legal services and other external agencies including the Police, Magistrates Court and attend court where necessary.
• Manage both manual and electronic Traffic Regulation Order system within Parking services for storage and retrieval purposes.
• To deputise for the Processing Team Leaders as and when required to include supervising and monitoring the day to day working of the appeals and customer service officers, ensuring the smooth running of the office.
• Use of systems associated with parking management and GIS.
• Deal with payments received by phone, post or internet, including liaising with the Finance team for payment queries.
• Maintain and analyse management control information.
• Support the development of staff within the current staff appraisal performance and Learning (PAL) systems as assist with staff training.
• Work within departmental Safety Policy taking responsibility for your own safety and that of others.
• When carrying out the duties of the post, and as an employee of the Council, consider the implications of the Council's Core Values, Equality and diversity Policy, Environmental Policy and comply with Standing Orders, Financial Procedures and Quality Assurance.
• Any other duties commensurate with the scale of the post.
• Take responsibility for developing your own performance within the job.

• Have supervisory experience.
• Good verbal and written communication skills.

• Understand and embrace Leeds City Council values and behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Leeds ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city.
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out duties having regard to an employee's responsibility under Health, Safety and Wellbeing.
• Participate in appraisal, training and development activities to ensure up to date knowledge and skills.
• Be aware of and support differences and ensure equality for all working in an anti‑discriminatory manner, upholding equality and diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

• Good supervisory, organisational and interpersonal skills.
• Ability to mediate and negotiate in difficult circumstances.
• Good communication skills in dealing with a wide range of people.
• Sensitivity in dealing with stressful and difficult situations.
• Ability to develop administrative systems.
• Ability to use own initiative and work independently.
• Working as a member of a team.
• Ability to plan own workload and meet deadlines.
• Excellent IT skills including Word and Excel. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing…