Senior Appeals Officer

Location: Knowsthorpe Gate (Or any Leeds City Council building)

As a Senior Appeals Officer you will deal with all matters relating to parking legislation and oversee the Recovery process. Working in an extremely busy office with tight deadlines and large work loads within the time frame set out by legislation.

The role is varied. You will be trained in all aspects of the process.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

As a Senior Appeals Officer, you will bring to the role:

• Good Supervisory, organisational and interpersonal skills.
• Ability to mediate and negotiate in difficult circumstances.
• Good communication skills in dealing with a wide range of people.
• Sensitivity in dealing with stressful and difficult situations.
• Ability to develop administrative systems.
• Ability to use own initiative and work independently.
• Working as a member of a team.
• Ability to plan own workload and meet deadlines.
• Excellent IT skills including Word and Excel.

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

Please complete the online application form.

If you have any queries or would like an informal chat about the role please contact Karen Edwardes-Correya. Call  or email Karen.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the
Skilled Worker visa
route before applying.

To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job purpose
:

As a Senior Appeals Officer you will have a positive outlook to able to deal with all matters relating to parking legislation and oversee the Recovery process.

Be proactive with the Recovery process and liaise with the Enforcement Agents and other authorities.

Have the experience of running of a smooth office when deputising for the Processing Team Leaders as and when required for the appeals and customer service officers.

• To oversee the CPE appeals and debt recovery process in relation to Penalty Charge Notices.
• Oversee the preparation of formal parking appeals cases.
• Undertaking detailed investigations regarding formal parking appeals and cases at debt recovery, county court, Traffic Enforcement Centre (TEC) or the Enforcement Agents.
• Deal with and respond to telephone calls, correspondence and documents relating to Penalty Charge Notices and the parking services.
• Liaise with the Traffic Penalty Tribunal (TPT) regarding formal appeals and attend tribunal hearings, when necessary. In person, on Teams or by alternative means.
• Liaise with TEC, the DVLA and debt recovery agencies as required.
• Liaise with Parking Enforcement staff and other Council departments including Traffic, Legal services and other external agencies including the Police, Magistrates Court and attend court where necessary.
• Manage both manual and electronic Traffic Regulation Order system within Parking services for storage and retrieval purposes.
• To deputise for the Processing Team Leaders as and when required to include supervising and monitoring the day to day working of the appeals and customer service officers, ensuring the smooth running of the office
• Use of systems associated with parking management and GIS.
• Deal with payments received by phone, post or internet, including liaising with the Finance team for payment queries.
• Maintain and analyse management control information.
• Support the development of staff witing the current staff appraisal performance and Learning (PAL) systems as assist with staff training.
• Work within departmental
  - Safety Policy taking responsibility for your own safety and that of other.
• When carrying out the duties of the post, and as an employee of the Council consider the implications of the Council’s:
  • Core Values
  • Equality and diversity…