Business Support Specialist

Job Title: Business Support Specialist

Grade: £28,598 - £31,022 (grade C1)

Hours: 37 hours

Contact Type: Temporary 12 months (Maternity Cover)

Location: Based at Newmarket House, Leeds LS9 0RJ

As a business support specialist, you’ll help Waste Management deliver an excellent service for the residents of Leeds by investigating and resolving written complaints and enquiries from the public, partners and ward members.

You’ll be working closely with team managers in a fast‑paced environment, accessing specialist service information and contributing to service improvements in how the city collects waste and recycling.

As a business support specialist, you will bring:

• Clear and professional written and verbal communication skills to internal and external stakeholders
• Ability to handle complex queries in line with Council complaint policies
• Organise workloads to competing deadlines, independently and within a team environment
• Maintain and accurately update various specialist information systems and databases
• Ability to use initiative and be flexible to managing work priorities

The attention, interest and future developments on how we collect, recycle and dispose of the city’s waste has never been greater. Waste management is a busy service, typically emptying half a million bins a week from the 360,000 households we serve. This is your opportunity to bring your transferable skills and experience to the service as our next business support specialist, where you’ll be part of a supportive team that works flexibly to respond to complaints and enquiries.

Dealing with a range of written enquiries and complaints from members, MPs and the public, you’ll work with management teams to coordinate investigations and responses. Attention to detail is important to maintain accurate audit trials while presenting clear written responses within the Council’s complaint policy timescales.

We take pride in offering the best employee experience, with benefits including:

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• Training and development opportunities are provided to help build your career within a large and supportive service.
• A range of staff benefits to help you boost your wellbeing and make your money go further

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria.

Please ensure you are eligible before applying.

To provide an effective and efficient administration and support service as part of a business support pool serving Environmental Services.

Primary areas of work to include, the provision of specialist service support, the provision of specialist service information to partners and the public, the delivery of complex…