Patient Navigator

Overview

Patient Navigator at The Light Surgery, Leeds
. Fixed-Term Contract until the end of August 2026. This is a part-time role at 30 hours per week, covering a period of maternity leave.

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

• NHS Pension with 20.6% Employer Contribution
• 25 days (plus Bank Holidays) annual leave, pro-rata for part-time
• Extra leave for work anniversary each year
• Enhanced Maternity, Paternity and Adoption pay
• Family-friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• Continued personal and professional development
• 24/7 Employee Assistance Program
• Eye care scheme and glasses contribution
• Cycle to work scheme
• Access to NHS Discounts

Note: We are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.

The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. Our team is friendly, forward-thinking and supportive. The practice is located in The Light, a leisure and retail centre in the heart of Leeds. The ground floor offers car parking, and staff are eligible for discounted rates. System used:
System One.

Join One Medical Group. Shape a healthier future. For over 20 years, One Medical Group has been redefining how healthcare is delivered in the UK. We provide NHS services at scale and design, build and manage spaces where care happens—bringing everything together under one roof. We are proud to be the only organisation in the UK to do this. Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all.

Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion and innovation, and a deep commitment to reducing health inequalities working in true partnership with the NHS. Diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. The One Medical Way is personal, trusted and rooted in community.

One Medical Group is committed to promoting equality of opportunity for all job applicants. If you would like to discuss the support options available during the recruitment process please email: re