Ambulatory Practice Manager - Pediatrics

* Knowledge of ambulatory medical practice/ physician practice operations.
* Knowledge of and proficiency in the use of Electronic Medical Record systems. EPIC is preferred.
* Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc.
* Knowledge of clinical and business compliance requirements.
* Understanding of physician practice billing systems preferred.
* Organizes and prioritizes work to meet changing priorities.
* Develops and recommends departmental policies to senior management of the department.
* Uses sound judgment and data to identify potential problems and works collaboratively with others to achieve improvement.
* Strong organizational skills in managing multiple priorities.
* Uses critical thinking skills regarding use of the medical practice/business operations software applications.
* Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports.
* Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning.
* Detailed understanding of medical practice/business operations workflows.
* Ability to effectively lead, supervise and coordinate the work of staff.
* Ability to delegate tasks to direct and indirect reports.
* Ability to work with diverse personalities and competing priorities to implement projects and tasks.
* Excellent customer service skills.
* Ability for problem solving and addressing issues raised by physicians, employees, and patients
* Oversees and directs the work of clerical and clinical employees engaged in one or more of the following activities:  medical secretarial support, medical transcription, office assistants, administrative support, patient billing and the like.
* Accountable for budget in coordination with CFO, GBMC Health Partners and COO.
* Develops and interprets information from a variety of systems and reports.
* Participates in the continued evaluation and improvement of the patient registration process.
* Develops innovative means to deliver content knowledge through effective training programs.
* Directs, supervises and coaches front office and clinical staff daily.
* Managing the flow of the clinic to insure compliance, efficiency and patient satisfaction.
* Manages human resources within established productivity guidelines and the personnel budget. Facilitates training and development efforts.  Maintains employee competencies. Monitors and reviews work performance of the staff. Interviews and selects personnel. Responsible for carrying out all established policies.
* Develops and implements work processes for all areas of responsibility.  Ensures compliance with institution, state and federal regulations.
* Processes credentialing material submitted by attending physicians.  Maintains credentialing and compliance with participating insurance companies.
* Compiles data related to operating and capital budgets for assigned areas and develops same. Administers and monitors adherence to budget and notifies superior of significant deviations.
* Full Profit and Loss responsibility of the physician practice, including revenue, expenses and budgeting
* Ensures equipment and supply levels are appropriately maintained.  Arranges for repair of equipment, order supplies from warehouse and/or vendors, and so forth.  Recommends purchase of new supplies and equipment.
* Maintains a variety of records and logs reflecting department activities, compiles data from same and prepares regular and special reports for superior.
* Responsible for more complex and sensitive tasks and handles issues of a confidential nature.
* Maintains and/or oversees multifaceted computerized scheduling system.
* Oversees the management of 1 - 2 practices with moderate level/FTE producing practices. Evaluation operational needs and providing recommendations to continually improve against budget and standards.
* Supports and implements ongoing computerization and networking through MIS initiatives.
Oversees multifaceted computerized scheduling and billing system.  Acts as a super user for the department and assists in onboarding new employees in relation to IT needs.  Acts as a first responder for IT issues within the practice(s).
* Develops staff through coaching, mentoring, rewarding, training and guiding.  Completes performance evaluations for direct reports and works with direct reports to establish performance standards for work assignments, monitors work assignments, standards, performance, and goals.  Fosters a team environment.  Delegates appropriately to subordinates and accepts feedback.  Oversees the responsibilities of assistant managers and other practice leads.
* Participates in monthly quality audits, handles patient grievances, ensures a safe environment for patients and staff.
* Ensures a safe working environment for patients and staff.  Participates in PDSA activities related to patient events and grievances.  Redesigns processes to improve staff satisfaction and…