Receptionist​/Care Navigator

Job Summary

Bramley Village Health and Wellbeing Centre is looking for a Care Navigator full‑time. The role will be based predominantly at our Middleton Park site (LS10 4HT
), but travel to our other sites at Bramley (LS13 2BL
) and Cottingley (LS11 0HJ
) may be required. The Care Navigator is a key front‑line position responsible for managing the first impressions of the practice, greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently.

The Care Navigator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.

• Front Desk Management

• Appointment booking following our Care Navigation Triage
• Telephone Enquiries
• eConsultations:
  Process eConsultations received.
• Patient Records Management
• Summarising:
  Coding and scanning
• Any Other Administrative Work As Required.
• Healthcare Provider Liaison

• Patient Follow‑Up
• Resource Management
• Safety Protocols
• Feedback Collection
• Service Enhancement Initiatives
• Training Participation
• Knowledge Upgrading

Middleton Park Surgery is one of three surgeries across Leeds that form Bramley Health. The surgery provides care to over 7000 patients in the local area and also assists the wider surgery population of 17,500 patients.

Bramley Village Health and Wellbeing Centre is managed by The Fuller and Forbes Healthcare group, which provides care to over 110,000 patients. More information about our organisation can be found le

We are currently looking to expand our administration and care navigation team by recruiting enthusiastic and committed staff members who are focused on improving the care provided by the surgeries.

• Date posted: 20 February 2026
• Pay scheme:
  Salary £12.21 an hour Plus 50p p/h sick pay bonus + Subject to change April 26
• Contract:
  
  Permanent
• Working pattern:
  Full‑time
• Reference number: ABV
• Job locations:
  • Bramley Village Health and Wellbeing Centre, 16 Highfield Road, Leeds, West Yorkshire, LS13 2BL
  • Middleton Community Health Centre, Middleton Park Avenue, Leeds, LS10 4HT
  • Cottingley Health Centre, 115 Cottingley Approach, Leeds, LS11 0HJ

Role duties include:

• Front Desk Management:
  Greet patients upon arrival, verify their information, and direct them to appropriate departments. Ensure a welcoming and respectful environment for all visitors.
• Appointment booking:
  Efficiently manage appointment scheduling using the practice’s systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation.
• Telephone Enquiries:
  Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members.
• Administrative Responsibilities: eConsultations, Patient Records Management, Summarising medical records, Coding and scanning patient correspondence.
• Communication and Coordination:
  Any other administrative work as required;
  Healthcare Provider Liaison – act as a liaison between patients and healthcare providers;
  Resource Navigation – guide patients to access various healthcare resources.
• Patient Follow‑Up:
  Conduct follow‑ups with patients regarding future appointments, treatment plans, and healthcare management strategies.
• Facility Support:
  Resource Management – manage front‑office supplies and ensure patient areas are stocked with necessary items;
  Safety Protocols – maintain cleanliness and safety of the reception area.
• Quality Improvement:
  Feedback Collection – collect and compile patient feedback to identify areas for improvement;
  Service Enhancement Initiatives – participate in initiatives aimed at enhancing patient satisfaction.
• Professional Development:
  Training Participation – engage in ongoing training;
  Knowledge Upgrading – stay updated on new healthcare regulations.
• Miscellaneous:
  The role is wide, varied and evolving in nature. Other tasks and duties will be performed as ordinarily expected of this role.

• Core GCSEs; additional training in customer service, administration, or related field is preferred.

• Proven experience…