Receptionist​/Care Navigator

Conway Medical Centre is looking for a Receptionist/Care Navigator for 30 hours per week.

The Receptionist/Care Navigator is key front‑line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff and facilitating patient access to appropriate healthcare services. The Care Receptionist/Care Navigator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.

Key responsibilities include scheduling appointments, managing patient records, answering phone calls and providing patients with information about healthcare services. The Receptionist/Care Navigator will ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities and a patient‑based approach to service delivery.

We are a GP practice based in Harehills. We have 2 GP's and 2 long‑term locum GP's. We have 1 nurse, 1 HCA and a phlebotomist. We have 2 Receptionists/Care Navigators, Practice Manager and a Deputy Practice Manager. We have 4700 patients.

In April we are due to merge with another practice in Harehills so that will bring our patient numbers to 10,000. This will also include their staff 2 Receptionists/Care Navigators, 1 GP and 1 long‑term GP locum, 1 nurse and 1 HCA.

We are a friendly practice and try our best to help patients as best we can. If you would like to see more about what we do look on our website at

• Front Desk Management
• Appointment booking following Care Navigation triage
• eConsultations – Process eConsultations received – Patchs
• Summarising
• Administrative work as required – practice email
• Knowledge upgrading

• GCSE's in English & Maths
• Administration training

• Proven Experience
• Understanding of basic healthcare operations is beneficial
• Proficiency in using System1 would be helpful
• Computer skills – ability to use Microsoft Office
• Excellent verbal and written communication skills
• Organisational skills
• Ability to handle sensitive information & confidentiality
• Skills in conflict resolution & to cope in stressful situations
• Flexible & adaptable to change
• Willingness to take on additional responsibilities
• Teamwork
• Proactive in personal development – enhance skills & knowledge related to healthcare

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.