Receptionist​/Care Navigator

Bramley Village Health and Wellbeing Centre is looking for a Care Navigator full-time, the role will be based predominantly at our Middleton Park site (LS10 4HT
) but travel to our other sites at Bramley (LS13 2BL
) and Cottingley (LS11 0HJ
) may be required.

The Care Navigator is akey front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. The Care Navigator plays a crucial role inguiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.

Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. The Care Navigator will ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills,strong organisational abilities, and a patient-centric approach to service delivery.

Front Desk Management:

Appointment booking following our Care Navigation Triage

Telephone Enquiries

eConsultations:

Process eConsultations received.

Summarising:

Coding and scanning

Any other administrative work as required.

Resource Navigation:

Resource Management

Safety Protocols

Feedback Collection

Knowledge Upgrading

Middleton Park Surgery is one of 3 surgeries across Leeds that form Bramley Health. The surgery provides care to over 7000 patients in the local area, and also assists the wider surgery population of 17,500 patients.

Bramley Village Health and Wellbeing Centre is managed by The Fuller and Forbes Healthcare group who provide care to over 110,000 patients. More information about our organisation can be found here:www.fulle

We are currently looking to expand our administration and care navigation team by recruiting enthusiastic and committed staff members who are focused on improving the care provided by the surgeries.

Patient Interaction and Support:

Front Desk Management:
Greet patients upon arrival, verify their information, and direct them to appropriate departments. Ensure a welcoming and respectful environment for all visitors.

Appointment booking:
Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation.

Telephone Enquiries:
Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members.

Administrative Responsibilities:

eConsultations:

Process eConsultations received.

Patient Records Management:
Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legaland privacy requirements.

Summarising:
Summarisation of medical records as required.

Coding and scanning:
Scan and code patient correspondence.

Any other administrative work as required.

Communication and Coordination:

Healthcare Provider Liaison:
Act as a liaison between patients and healthcare providers.

Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments.

Resource Navigation:
Guide patients to access various healthcare resources available tothem, including special clinics, educational sessions, and community services.

Patient Follow-Up:
Conduct follow-ups with patients regarding future appointments,treatment plans, and healthcare management strategies.

Facility Support:

Resource Management:
Manage front-office supplies and ensure that patient areas are stocked with necessary items like forms, brochures, and informational materials.

Safety Protocols:

Maintain cleanliness and safety of the reception area, complying with healthand safety guidelines to ensure a safe environment for patients and staff.

Quality Improvement:

Feedback Collection:
Collect and compile patient feedback to identify areas for improvement in front desk operations and patient care coordination.

Service Enhancement Initiatives:
Participate in initiatives aimed at enhancing patient satisfaction and improving service delivery effectiveness.

Professional Development:

Training Participation:
Engage in ongoing training to enhance skills related to patient care, technology use, communication, and administrative management.

Knowledge Upgrading:
Stay updated on new healthcare regulations, insurance policies, and patient care technologies to continually improve service quality.

The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, thisjob description is not intended to be exhaustive and there will be other tasksand duties that the post holder will be expected to perform within what is ordinarily expected of this role.

• Core GCSEs;…