Ophthalmology Failsafe Officer; XN

Joinone of the UKs largest and most forward-thinking NHS Trusts in a role that directly protects patient safety and improves clinical outcomes. Based at StJamess University Hospital, the Ophthalmology Failsafe Officer sits withinthe Ophthalmology Service and plays a vital part in ensuring no patient islost to follow-up across high-risk pathways.

Thisis a key position within our failsafe and patient tracking workflows,supporting critical services such as medical retina and glaucoma. Youll work closely with clinicians, operational managers and administrative teams tomonitor pathways, identify gaps, and take proactive action to safeguardpatients. Your work will directly support quality improvement, serviceefficiency and compliance with national standards.

Werelooking for someone who is:

• Highly organised, methodical and detail-driven
• Confident working with data and patient tracking systems
• Proactive and solutions-focused
• A clear communicator who can work across multidisciplinary teams
• Passionate about patient safety and continuous improvement

Ifyou thrive in a role where precision matters and your work makes a tangibledifference to patient care, this is your opportunity to be part of acollaborative, innovative team. Help us strengthen our pathways, enhancesafety, and ensure every ophthalmology patient receives the timely care they deserve.

The Ophthalmology Failsafe Officer plays a critical role in safeguarding patients by ensuring no one is lost to follow-up across high-risk ophthalmologypathways.

Youwill be part of the Ophthalmology administrative and operational team at StJamess University Hospital, working closely with consultants, clinical nursespecialists, service managers, booking teams and data teams. The role sits atthe heart of patient tracking and pathway management.

Key responsibilities include:

• Proactivelymonitoring patient tracking lists (PTLs) and failsafe reports across services such as medical retina and glaucoma
• Identifyingpatients who are overdue or at risk of delay and taking timely action toresolve this
• Liaising with clinical and booking teams to arrange appropriate follow-up or elevateconcerns
• Maintainingaccurate records and ensuring data quality across multiple systems
• Supportingaudits, reporting and service improvement initiatives
• Contributing to the development and refinement of failsafe processes and workflows

Therole involves managing a high-volume caseload, regularly reviewing largepatient cohorts, and working to clear backlogs within agreed time frames. Youwill be expected to work methodically, prioritise effectively, and meetdefined turnaround targets to ensure patients are tracked and rebookedpromptly.

Our Ophthalmology Service is part of one of the largest and most respected acute

Trusts in the UK, delivering specialist eye care to a diverse and growingpopulation across Leeds and the wider region. Based primarily at St Jamess University Hospital, our department supports high-volume, high-impactservices including medical retina, glaucoma, and urgent eye care.

Weare a close-knit, supportive team made up of consultants, specialist nurses,optometrists, technicians, administrative colleagues and operationalmanagers. While our workload is fast-paced and clinically significant, our culture is collaborative, respectful and improvement-focused. We take pridein working together to solve problems, protect patient safety and continuously strengthen our pathways.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Thisis more than an administrative post it is a patient safetycriticalposition where your work has a direct impact on protecting patients sight.

Makea Measurable Difference

Youwill play a central role in ensuring no patient is lost to follow-up acrosshigh-risk ophthalmology pathways, particularly within medical retina andglaucoma services. By proactively identifying delays and resolving pathwaygaps, you will directly contribute to safer care and improved outcomes.

Beat the Heart of Service Improvement

Thisrole is embedded within our failsafe and patient tracking workflows,contributing to ongoing pathway redesign, backlog reduction and quality improvement projects. You will work alongside senior operational managers,consultants and service leads, giving you real visibility and influencewithin the department.

Work Within a Leading Teaching Trust

Aspart of Leeds Teaching Hospitals NHS Trust, one of the largest in the UK, youwill engage with:

• Consultants and Clinical Leads in specialist ophthalmology services
• Operational Service Managers and CSU leadership teams
• Booking,data and…