Medical Secretary

The Medical Secretary plays a vital role in supporting the clinical team by providing an efficient, accurate, and confidential secretarial and administrative service. The post holder is responsible for managing referrals, processing clinical correspondence, liaising with hospitals and community services, and ensuring patient records are maintained to a high standard. The Medical Secretary will communicate effectively with GPs, other healthcare professionals, patients, and external organisations to ensure the smooth coordination of patient care.

The role requires excellent organisational skills, attention to detail, the ability to prioritise workload, and a thorough understanding of patient confidentiality and information governance.

Tasks

Referrals including Urgents & 2WWs

DNA Letters to patients

A&G Requests send and record response/GPto action (Accurx and ERS)

Appointment/patient and GP enquiries

Pathology updates to hospital/community services

ERS/Choose & Book

Management of rejected/cancelled/triageresponses for referrals

Management of Advice and Guidance on Choose& Book

Misc.

Uploading new referral templates to S1/addingmail merge fields

Uploading photos from Consultant Connect torecords

Management of emails/saving emailed documents torecords/replying to queries from outside providers

Liaising with patients regarding referrals/appointments

Photocopying/scanning/printing etc

Processing of Breast Screening Letters received

Keeping up to date with changes to referralprocesses, new training etc

Ad hoc duties when required

• EDUCATION, SKILLS, EXPERIENCE, OTHER APTITUDES
• General education to GCSE pass standard in English and Math
• General office experience
• Experience of dealing effectively with the general public
• Experience of making efficient use of booking systems
• Working knowledge of medical terminology and read coding
• Local knowledge of the healthcare system
• Ability to work under pressure while maintaining a positive professional attitude
• Ability to work as part of the team or independently

• General education to GCSE pass standard in English and Math
• General office experience
• Experience of dealing effectively with the general public
• Experience of making efficient use of booking systems
• Working knowledge of medical terminology and read coding
• Local knowledge of the healthcare system
• Ability to work under pressure while maintaining a positive professional attitude
• Ability to work as part of the team or independently
• Experience of working in primary care
• Experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.