Care Co-ordinator

Garforth Medical Practice is seeking to recruit two motivated and enthusiastic Care Co-ordinators to join our friendly and supportive team.

The Care Co-ordinator is a key front-of-house role and the first point of contact for our patients. You will play an essential part in ensuring patients are directed to the most appropriate appointment and member of the clinical team, while also managing a wide range of patient enquiries.

Previous experience in a GP practice is desirable but not essential
, as full training will be provided
.

Experience with
Systm One would be an advantage.

Position - 1: 18 hours a week

Friday 8am-6pm/6.30pm every other week

Position - 2: 18 hours a week

Thursday 8am-5pm

Friday 8am - 6pm/6.30pn every other week

Key Responsibilities:

• Acting as the first point of contact for patients, both in person and by telephone
• Navigating patients to the appropriate clinician or service
• Managing appointment bookings and patient queries efficiently and sensitively
• Supporting the wider practice team to ensure a high standard of patient care

Friendly, motivated, and enthusiastic with excellent communication skills

Able to work well under pressure in a busy environment

Organised, adaptable, and patient-focused

• Excellent communication skills, both written and verbal
• Ability to learn quickly and absorb new information effectively
• Confident and professional when dealing with patients both face to face and over the telephone
• Good levels of numeracy and literacy
• Strong interpersonal skills with a patient-focused approach
• Previous experience working in a GP practice
• Customer service experience, ideally within a healthcare or public-facing environment

Garforth Medical Practice is a forward-thinking and well-established GP Practice, providing care to a population of approximately 14,000 patients
.

Our clinical team consists of:

• 5 GP Partners
• 1 Advanced Nurse Practitioner (ANP)
• 1 Practice Matrons
• 5 Practice Nurses
• 3 Healthcare Assistants (HCAs)

These roles are supported by a highly structured and experienced non-clinical team
, working collaboratively to deliver safe, effective, and patient-centred care.

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use Care Navigation / Signposting when booking patient appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Enter patient information on to the computer as required.
• Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• Complete electronic tasks from GPs, Management, Hospitals and outside agencies.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems…