Receptionist; LGI Illness

Location:

Leeds General Infirmary Organisation:
Local Care Direct ( Non ‑ Profit Social Enterprise)

Local Care Direct is a non ‑ profit Social Enterprise working collaboratively with stakeholders delivering high-quality patient care 7 days per week, 365 days a year .

We are currently recruiting Part‑Time / Full-Time Receptionists to work within one of our Minor Illness Services delivered in Leeds General Infirmary. As a receptionist you will play a key role in supporting patients, colleagues and stakeholders to ensure the smooth and efficient running of the department.

This is a varied and people‑focused role where you will be at the heart of the patient experience. As the first point of contact for patients, you will help create a welcoming, calm and professional environment while working closely with clinicians and operational colleagues as part of a wider team.

You will be entrusted with significant responsibility, ensuring reception and waiting areas run smoothly and supporting the delivery of safe, effective and compassionate patient care.

Rates vary depending on the time of day worked:

• In‑
  
  Hours:
  
  £13.21 per hour
  Monday to Friday, 08.00 – 18.00
• Out of
  
  Hours:
  
  £14.21 per hour
  Monday to Friday, 18.00 – 08.00 and all day Saturday and Sunday

Local Care Direct:
Ward X34, B Floor, Brotherton Wing, Leeds General Infirmary, Leeds, LS1 1JF

• 0 8 : 00
  -12:59, Monday-Sunday weekly
• 1 3:00-18:59, Monday-Sunday weekly
• 19:00- 23 : 59 , Monday-Sunday weekly

Please note:

our rota operates on a 4‑week rolling basis
.

As a Receptionist, you will be responsible for the smooth day‑to‑day running of the reception and waiting areas
, ensuring patients are supported from the moment they arrive.

Key responsibilities include:

• Welcoming patients and dealing with them in a professional, efficient and sensitive manner
  , enhancing their overall experience of the centre
• Booking patients onto Systm One
• Liaising closely with other members of the Local Care Direct team and Hospital teams, including clinicians, health professionals and operational staff
• Ensuring reception and waiting areas are safe, organised and welcoming
• Communicating effectively with external stakeholders where required
• Supporting clinical and operational processes to enable the delivery of high‑quality patient care

Your role is central to creating a positive patient journey and supporting the effective running of the service.

We are looking for friendly, organised and team‑orientated individuals who understand the importance of excellent customer service in a healthcare environment.

You will have:

• Strong communication and interpersonal skills
• The ability to remain calm, professional and compassionate in a busy environment
• Good organisational and administrative skills
• A collaborative approach, working confidently with clinicians, colleagues and external partners
• A commitment to maintaining confidentiality and treating patients with dignity and respect

Previous experience in a healthcare or customer‑facing role is desirable, but not essential.

Please refer to the personal specification for this role which details all essential and desirable criteria.

You will join a supportive and welcoming team
, working for an organisation that values collaboration, flexibility and high standards of patient care. This role offers variety, responsibility and the opportunity to make a real difference to patients accessing urgent primary care services.

Please see job description for further information.

Please refer to the Job Description and Person Specification. E nsure you detail how you meet the Essential and Desirable Criteria in your application.

At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at the right time and as close to home as possible.

With around 500 colleagues working across seventeen sites, we deliver services 24 hours a day, 365 days a year, including GP out-of-hours care,…