Senior Pharmacist, Outpatients Carshalton

Job summary

As a Band 7 Pharmacist
, you will play a key role in the safe, efficient and patient-centred delivery of Outpatient Pharmacy Services.

You will provide clinical screening and checking of outpatient and specialist prescriptions, including HIV, chemotherapy and paediatric prescriptions, identifying and resolving medicines-related issues before dispensing. You will provide patient-centred counselling and medicines advice, including for patients using home delivery and out-of-hours collection services.

You will have an important operational role, monitoring KPIs, prescription turnaround times and the Prescription Tracking System (PTS) to identify delays, manage outstanding prescriptions and support timely patient care. You will also monitor the Outpatient Pharmacy mailbox and ensure queries are prioritised and actioned.

Working closely with pharmacy colleagues, you will contribute to improving patient experience, service quality and efficiency
, using FFT feedback, complaints and performance data to identify opportunities for improvement.

The role also includes staff support and development, training, appraisal, SOP development, audit and quality improvement. You will deputise for senior colleagues when required and help shape the development of a responsive, high‑quality Outpatient Pharmacy Service.

We are looking for a proactive, organised and patient-focused pharmacist ready to make a real difference to our service and patients

• Adhere to the General Pharmaceutical Council (GPhC) standards of conduct, ethics and performance, and ensure compliance with all professional, ethical, and legal obligations, including standards for registered pharmacies.
• Deliver a patient-focused, responsive, and professional Outpatient Pharmacy service, maintaining the highest standards of service and upholding the department's professional image at all times.
• Dispense medicines legally, efficiently, and accurately, ensuring all clinical and accuracy checks are completed as required, in line with the responsibilities outlined in the job description.
• Provide patients with appropriate counselling and information about their medicines, ensuring they fully understand how to take their medications safely and effectively.
• Offer professional leadership within the Outpatient Pharmacy, working in partnership with the Principal Pharmacist for Outpatients to ensure pharmacy practices—your own and others'—are in line with current professional guidance (e.g., Medicines, Ethics and Practice by the Royal Pharmaceutical Society and GPhC standards).
• Actively respond to individual patient needs, taking appropriate action to resolve issues or complaints as they arise, always maintaining a compassionate and solution‑focused approach.
• Contribute to the wider clinical pharmacy service as appropriate, including participation in the late duty, seven-day, bank holiday, and on‑call rotas.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

• Date posted: 08…