Receptionist, Healthcare

We are currently looking for an enthusiastic individual with excellent communication skills to join our friendly Reception team.

The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service.

The post holder will proactively communicate information between relevant patients, doctors, and professionals.

• To deliver a quality service, dealing directly with patients, relatives, and carers either face to face or via telephone.
• Reception responsibilities include general enquiries, booking and cancelling of appointments, making sure patient details are up to date and correct, copying and scanning of documents in a timely and accurate manner.
• Efficiently deal with patients and clinicians requests in line with practice policy.
• Assist patients in the completion of our total triage form ensuring relevant information is relayed clearly.

We are friendly GP practice with over 70 years of history, led by a stable, forward-thinking Partnership that is ready to embrace the new look of Primary Care.

We have four site and over 46,000 patients across the city of Derby.

We seek someone who is keen to become a part of a growing and supportive team and is looking to work in an ambitious practice.

In return, Lister House Surgery will offer you the following benefits:

• Generous holiday entitlement
• NHS Pensions Scheme
• Access to variety of NHS discounts

Please view the attached Job Description and Person Specification for full details regarding this post.

• Educated to GCSE including English or equivalent
• NVQ level 2 in a customer service or similar customer service qualification

• 1 years experience in a customer service/reception environment
• Previous experience of team work
• Previous NHS experience
• Experience of using Systm One (or similar)

• Proven ability to liaise appropriately with members of staff at all levels
• Ability to maintain confidentiality
• Able to cope well under pressure

• A good knowledge of Microsoft Office products and the ability to use email/internet.
• Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
• Good interpersonal/organisational skills
• Knowledge of operation of office equipment (photocopying essential, scanning desirable)
• Ability to file accurately
• Ability to translate information and details accurately both verbally and written
• Understanding, acceptance, and adherence to a strict code of confidentiality
• Confidence to use your own judgement, based on resourcefulness and local knowledge in response to patient queries

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.