Care Co-ordinator

Job summary

Garforth Medical Practice is seeking to recruit two motivated and enthusiastic Care Co-ordinators to join our friendly and supportive team.

The Care Co-ordinator is a key front-of-house role and the first point of contact for our patients. You will play an essential part in ensuring patients are directed to the most appropriate appointment and member of the clinical team, while also managing a wide range of patient enquiries.

Previous experience in a GP practice is desirable but not essential, as full training will be provided.

Experience with Systm One would be an advantage.

The hours we have available are: 31.5 hours P/WMonday 8am
-5pmTuesday 8am
-1pmWednesday 8am
-5pmFriday 8am
-6pm (6.30pm finish every other Friday)
Main duties of the job

Key Responsibilities:

Acting as the first point of contact for patients, both in person and by telephone

Navigating patients to the appropriate clinician or service

Managing appointment bookings and patient queries efficiently and sensitively

Supporting the wider practice team to ensure a high standard of patient care

About You:

Friendly, motivated, and enthusiastic with excellent communication skills

Able to work well under pressure in a busy environment

Organised, adaptable, and patient-focused

Essential

Skills and Experience:

Excellent communication skills, both written and verbal

Ability to learn quickly and absorb new information effectively

Confident and professional when dealing with patients both face to face and over the telephone

Good levels of numeracy and literacy

Strong interpersonal skills with a patient-focused approach

Desirable:

Previous experience working in a GP practice

Customer service experience, ideally within a healthcare or public-facing environment

About us Garforth Medical Practice is a forward-thinking and well-established GP Practice, providing care to a population of approximately 14,000 patients.

Our clinical team consists of:5 GP Partners6 Salaried GPs1 Advanced Nurse Practitioner (ANP)1 Practice Matrons5 Practice Nurses3 Healthcare Assistants (HCAs)1 Phlebotomist These roles are supported by a highly structured and experienced non-clinical team, working collaboratively to deliver safe, effective, and patient-centred care.

Details Date posted
30 September 2026

Pay scheme

Other Salary
Depending on experience

Contract Permanent Working  pattern

Full-time,

Part-time

Reference numberAJob locations

Church Lane Garforth Leeds LS
25 1HB
United Kingdom Elmwood Surgery Elmwood Lane Barwick In ElmetLEEDSLS
15 4JX
United Kingdom Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.

Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the Practice Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.

Use
Care Navigation / Signposting when booking patient appointmentsUsing
your own judgment and communication skills ensure that patients with no
prior appointment but who need urgent consultation are seen in a logical
and non-disruptive manner.

Explain
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.

Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.

Enter
requests for home visits onto the clinical system, ensuring careful
recording of all relevant details and where necessary refer to Duty
Doctor.

Enter
patient information on to the computer as required.o
Ensure
correspondence, reports, results etc are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.

Undertake
any other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.

Complete
electronic tasks from GPs, Management, Hospitals and outside agencies. Confidentiality:

In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriatelyIn
the performance of the duties outlined…