Patient Care Advisor

Beeston Village Surgery is seeking a Patient care advisor to take on a key administrative role within our forward-thinking, community-based GP practice.

Serving a patient population of just under 8,000, you will play a vital role.

Working collaboratively with both clinical and administrative teams, you will provide high-quality, patient-centred administrative services.

This is a diverse administrative role within the GP surgery. Which allows you to switch between patient facing tasks such as working on the reception front and the phones as well as back office administrative work.

• Meet and receive patients and help deal with their needs including but not limited to:
  New patient registration
• Appointment signposting and booking for all Primary Care Health Professionals and knowledge of accessing appointments in Secondary Care
• All aspects of incoming/outgoing mail/email and online queries
• Daily, weekly, monthly, quarterly administration tasks
• Appropriate administration tasks
• Electronic pathology system
• Sick note, appliance and equipment requests
• Repeat prescription service

Beeston Village Surgery is a friendly, supportive, and progressive GP practice based in Leeds, caring for a growing population of just under 8,000 patients.

Our clinical team includes a GP Partner, Salaried GPs, GP Registrars, ACPs, Nurses, HCAs. Our administrative team consists of Practice Manager, Reception Admin manager, Secretary and Patient care advisors. We provide a full range of primary care services including chronic disease management, minor surgery, family planning, immunisations, and health screening.

As part of the Beeston PCN, we benefit from access to a wide network of services and a strong pharmacy team.

Pay scheme

Other Salary  
** an hour
Contract Permanent
Working pattern

Full-time

Beeston Village Surgery Town Street Beeston Leeds LS
11 8PN
United Kingdom

Work to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population.

The person carrying out this role should:

Establish and maintain timely, appropriate and organised ways of working during the working day Establish and maintain productive working relationships with the Practice Team.

Carry out duties in a quiet, timely, efficient, professional and respectful way.

Work closely with duty clinician to support and maintain first contact assessment way of working

Achieve and maintain core competencies

Obtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shift

Establish and maintain daily operational links with the all clinical staff

Carry out appropriate duties to maintain adequate patient services during surgery hours.

Maintain code of confidentiality at all times

Establish and maintain good working links with the Practice Manager.

Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;full job description to be tailored to the candidate

Work to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population.

The person carrying out this role should:

Establish and maintain timely, appropriate and organised ways of working during the working day Establish and maintain productive working relationships with the Practice Team.

Carry out duties in a quiet, timely, efficient, professional and respectful way.

Work closely with duty clinician to support and maintain first contact assessment way of working

Achieve and maintain core competencies

Obtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shift

Establish and maintain daily operational links with the all clinical staff

Carry out appropriate duties to maintain adequate patient services during surgery hours.

Maintain code of confidentiality at all times

Establish and maintain good working links with the Practice Manager.

Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;full job description to be tailored to the candidate

Experience Essential Ability to learn and adapt

Desirable

Experience of working in a GP practice

Experience of working an…