Receptionist; Wharfedale PCC)

We are currently recruiting Part‑Time Receptionists to work within one of our Urgent Treatment Centres in the Leeds area
, playing a key role in supporting patients and ensuring the smooth and efficient running of the centre.

This is a varied and people‑focused role where you will be at the heart of the patient experience. As the first point of contact for patients, you will help create a welcoming, calm and professional environment while working closely with clinicians and operational colleagues as part of a wider team.

You will be entrusted with significant responsibility, ensuring reception and waiting areas run smoothly and supporting the delivery of safe, effective and compassionate patient care.

Rates vary depending on the time of day worked:

• In‑
  
  Hours:
  
  £13.21 per hour
  Monday to Friday, 08.00 – 18.00
• Out of
  
  Hours:
  
  £14.21 per hour
  Monday to Friday, 18.00 – 08.00 and all day Saturday and Sunday

Local Care Direct:
Wharfedale Urgent Treatment Centre (UTC), Otley, LS21 2LY

• Monday weekly 13:00-18:14
• Monday weekly 18:15-23:14
• Monday weeks 2 +4 18:15-23:14
• Tuesday week 2 18:15-23:14
• Thursday weeks 2, 3 + 4 07:45-12:59
• Thursday weeks 1, 2 + 4 13:00-18:14
• Thursday weeks 1, 2 + 4 18:15-23:14
• Friday weekly 07:45-12:59
• Friday week 1 + 3 13:00-18:14
• Friday week 1 + 3 18:15-23:14
• Saturday weeks 2 + 4 07:45-12:59
• Saturday weeks 2, 3 + 4 13:00-18:14
• Saturday weekly 18:15-23:14
• Saturday week 3 18:15-23:14
• Sunday weeks 2 + 4 07:45-12:59
• Sunday weekly 18:15-23:14
• Sunday weeks 2 + 3 18:15-23:14

Please note:

our rota operates on a 4‑week rolling basis
.

As a Receptionist, you will be responsible for the smooth day‑to‑day running of the reception and waiting areas
, ensuring patients are supported from the moment they arrive.

Key responsibilities include:

• Welcoming patients and dealing with them in a professional, efficient and sensitive manner
  , enhancing their overall experience of the centre
• Managing patient queries face‑to‑face and over the telephone
• Ensuring reception and waiting areas are safe, organised and welcoming
• Liaising closely with other members of the Local Care Direct team, including clinicians, health professionals and operational staff
• Communicating effectively with external stakeholders where required
• Supporting clinical and operational processes to enable the delivery of high‑quality patient care

Your role is central to creating a positive patient journey and supporting the effective running of the service.

We are looking for friendly, organised and team‑orientated individuals who understand the importance of excellent customer service in a healthcare environment.

You will have:

• Strong communication and interpersonal skills
• The ability to remain calm, professional and compassionate in a busy environment
• Good organisational and administrative skills
• A collaborative approach, working confidently with clinicians, colleagues and external partners
• A commitment to maintaining confidentiality and treating patients with dignity and respect

Previous experience in a healthcare or customer‑facing role is desirable, but not essential.

You will join a supportive and welcoming team, working for an organisation that values collaboration, flexibility and high standards of patient care. This role offers variety, responsibility and the opportunity to make a real difference to patients accessing urgent primary care services.

Please see job description for further information.

At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at…