Guest Services Assistant

Job Description

The Guest Services Assistant is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer :

• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24 / 7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme