Corporate & Leisure Group Reservations Coordinator

Located in the heart of Leeds, The Queens Hotel is a place like no other. Marrying authentic art deco glamour with on-trend fittings and furnishings, this newly refurbished city-centre retreat offers style and comfort in equal measure.

We are looking for a highly organised, commercially aware and proactive Corporate & Leisure Group Reservations Coordinator to join our team at The Queen’s Hotel, Leeds. In this role, you will be responsible for coordinating corporate and leisure group accommodation bookings, managing group allocations and supporting opportunities to maximise group revenue. Working closely with the Revenue, Sales and operational teams, you will play an important role in ensuring group requirements are delivered efficiently, building strong client relationships and contributing to the hotel’s commercial success.

What we offer

- Permanent, Full Time (40 Hours per week) contract.

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

The role

The Corporate & Leisure Group Reservations Coordinator will support the hotel’s commercial objectives through the effective management and coordination of corporate and leisure group accommodation bookings.

The successful applicant will be responsible for managing group enquiries, preparing quotations, coordinating room allocations, maintaining group booking records and overseeing group requirements from initial enquiry through to arrival. Working collaboratively with the Revenue, Sales and operational teams, they will ensure group bookings are managed accurately and efficiently while identifying opportunities to maximise accommodation revenue.

The ideal candidate will have previous experience in group reservations, corporate accommodation or a similar hospitality-related role, with a strong understanding of group booking processes and commercial performance. They will demonstrate excellent organisational skills, attention to detail, strong communication abilities and the confidence to manage multiple group accounts in a fast-paced environment.

Responsibilities of role will include but are not limited to:

• Managing corporate and leisure group accommodation enquiries, preparing accurate quotations and proposals within agreed timescales;
• Coordinating group bookings from initial enquiry through to confirmation, ensuring booking requirements and contractual arrangements are accurately recorded;
• Managing group room allocations, rooming lists, additional room requests, booking amendments and agreed release dates;
• Monitoring group booking activity, room block utilisation and pickup to identify opportunities to maximise occupancy and group accommodation revenue;
• Maintaining accurate group booking records, agreed rates, deposits, cancellation terms and contractual details within the hotel’s property management system;
• Liaising with corporate clients, leisure group organisers, tour operators and event coordinators to ensure accommodation requirements are understood and fulfilled;
• Wo…