Senior Specialist, HR Technology

Looking for a role that will have a meaningful impact in HR?

We are looking for an individual who will be responsible for supporting operational efficiency and employee experiences in HR by proactively staying abreast of and adopting new technologies.

The main focus of the Workday Support team is to support the delivery of HR services and solutions to Markel by using existing and emerging technologies across all HR systems—including Core HR System, Learning Management, and AI‑enabled platforms. The Specialist will solve issues, answer employee questions, and translate sophisticated technical concepts into clear, actionable guidance. Acting as a trusted advisor, the Specialist provides guidance to HR teams on technology utilization, ensures inclusive access to systems, and fosters a culture of digital fluency.

The role also supports change management and testing, collaborates with global HR teams and business partners on pivotal initiatives, and contributes to the implementation of innovative solutions. By monitoring industry trends, engaging in continuous professional development, and role‑modeling a culture of digital fluency, the Sr. HR Technology Specialist supports the HR function in delivering innovative, efficient, and people‑centred solutions.

• Cross‑coordination of Service Now and HR technology system tasks, ticket management, incident triage; collaborate with functional and technical staff on resolutions, process changes, and change management; advise and help maintain all procedural documentation and tickets‑handling map.
• Maintain functional and technical expertise to support the Workday Support team—including monitoring tickets, investigating and re‑assigning or resolving requests and incidents related to HR systems and operations; deliver high quality customer service to ensure needs are met.
• Develop and maintain the HR system‑related sites, job aids, reference materials, process documentation; deliver training content; propose process or system improvements, streamline, or simplifications.
• Support operational system setup tasks and selected transactions; coordinate data audit, reporting, UAT/testing tasks and activities, including ad‑hoc configuration changes, peer reviews, project support, and mass transactions; provide full‑service transactional support to senior level management.
• Maintain operational knowledge of LMS workflow—including intake, course/curriculum management, roster and reporting updates; find opportunities to extend LMS access based on customer's training needs, role, and responsibilities; support attendance management activities including instructor/assessor training and attendance follow‑up; advise system setups that address customer needs and assess SLA delivery against setup requirements; maintain and improve intake process to be intuitive, thorough, and easy to use.
• Educate and guide privileged system users on best practices for data accuracy and integrity, including proper transactional handling, alignment to HR compliance narrative, and proactive prevention of errors or inconsistencies; run periodic audits and identify opportunities for validation conversions; monitor audit activities transitioned to managed services teams; facilitate intro and overview sessions as well as ad‑hoc requests from HR teams for high‑level transactional and setup overviews;
  
  coordinate new privileged user manager intake meeting, identify proper role assignments and suggest training plan adjustments as needed.
• Scan, evaluate, and pilot emerging HR technologies; support business cases and lightweight proof‑of‑concepts; recommend process simplification and tech‑enabled enhancements to improve efficiency and experience.
• Schedule existing reports; create new basic reports with and without confidential data with oversight as needed by Security Administrators; administer confidentiality agreements as needed and by request as appropriate per business use case within governance and compliance framework.

• Experience with HR systems or HR.
• Experience of customer service or user support.
• Experience with Service Now or similar tools.
• Demonstrable…