Human Resources Manager

Hybrid (3 days in office – Wednesday & Friday mandatory)

Reporting to Group HR Director (London)

We are partnering with a growing organisation to appoint an experienced HR Manager to play a pivotal role within its people function. The business operates at scale, with the Leeds office home to circa 400 employees.

This is a high‑impact, hands‑on role where you will support and deliver the people strategy while ensuring operational excellence across all HR activities. Managing a team of four, you will be instrumental in strengthening management capability, driving performance, and embedding best practice across the business.

• Supporting and delivering the organisation’s people strategy aligned to business objectives
• Driving operational HR excellence, including policies, procedures, and compliance
• Leading employee relations and performance management, ensuring consistent, fair, and commercially sound outcomes
• Acting as a trusted advisor to stakeholders, providing practical, solutions‑focused HR guidance
• Coaching and developing first‑line and middle managers, building capability and supporting succession planning
• Supporting talent acquisition, reward, learning & development, and engagement initiatives
• Using HR data and analytics to inform decision‑making and drive improvement
• Leading, motivating, and developing a team of four HR professionals

This role offers strong visibility and variety, with the opportunity to influence key initiatives and support the ongoing growth of the business.

• Proven experience operating at HR Manager level within a fast‑paced environment (financial services experience or call centre desirable)
• Strong track record in coaching, performance management, and developing management capability
• Comfortable managing complex employee relations cases
• Experience contributing to strategic HR initiatives alongside operational delivery
• CIPD qualified with up‑to‑date knowledge of UK employment law
• Strong stakeholder management skills with the ability to influence and challenge at all levels
• Excellent written and verbal communication skills
• Commercial mindset with a pragmatic, solutions‑led approach
• Ability to prioritise and deliver in a fast‑paced environment
• Experience using HR metrics to drive decision‑making
• A proactive, personable, and collaborative approach

This is an excellent opportunity for an experienced HR Manager who enjoys being embedded in the business, developing leaders, and driving real impact. You will play a key role in supporting the Leeds operation while collaborating with the wider group HR function.