People Services Administrator

People Services Administrator

Leeds - Hybrid

We are looking for two experienced People Services Administrators to join our busy, customer-focused People Services team in Leeds. In this role, you will be a key part of a HR Shared Services function, delivering high-quality administrative support across the full employee lifecycle while ensuring accuracy, compliance, and excellent service delivery. You will work closely with the People Services Manager and wider HR team, acting as a first point of contact for HR and payroll queries and supporting continuous improvement within the function.

• Act as the first point of contact for HR and payroll-related queries, providing clear, professional advice
• Provide guidance on HR policies, procedures, and best practice
• Process employee lifecycle changes (e.g. starters, leavers, contractual changes) with high accuracy
• Generate and issue contracts, letters, and HR documentation in line with SLAs
• Manage and conduct exit interviews, identifying and escalating key trends
• Handle queries from employees and managers via phone and digital channels, ensuring GDPR compliance
• Support recruitment administration, including contract approvals and onboarding processes
• Maintain accurate and up-to-date records within the HRIS
• Identify process improvements and contribute to continuous improvement initiatives

We're looking for someone who thrives in a fast-paced HR environment and brings:

• Proven experience in a HR Administration or HR Shared Services environment
• Strong working knowledge of HR systems
• Solid understanding of HR processes across the employee lifecycle
• Excellent attention to detail and data accuracy
• Strong organisational and prioritisation skills, able to manage multiple tasks effectively
• Confident communication skills, with the ability to provide guidance to stakeholders at all levels
• A proactive mindset, with a focus on continuous improvement and service excellence

• 25 Days Holiday + Bank Holidays withan optionto buy/selldays
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc:
  Dental Insurance, Gym Membership, Travel Insurance, Tax Free Bikes