Advisor, HR​/Recruitment, HR Generalist ​/ Talent Management

Overview

GoCardless is a global bank payment company that helps over 100,000 businesses collect and send payments via direct debit, real‑time payments and open banking. The company processes more than US $130 bn of payments annually across 30+ countries and operates in the UK, London, Leeds, Australia, France, Ireland, Latvia, Portugal and the United States.

Reporting to the Director of People Operations – Reward and People Partnering – the People Advisor supports a high‑performing, inclusive employee experience. The role provides trusted support to employees and managers, assists People Partners, resolves global employee relations matters and promotes best practice across the organisation.

• Act as the primary point of contact for HR queries from employees and managers, triaging and resolving where possible.
• Provide hands‑on support to senior People Partners and the People Relations Partner on performance, retention, ER and people initiatives.
• Resolve employee relations matters with care and consistency, escalating complex cases to the People Relations Partner.
• Contribute to the development of HR processes, templates and toolkits to scale People team work.
• Collaborate with colleagues across the People team to create a joined‑up, coherent employee experience, using data to support evidence‑based decision‑making.

• Previous experience as an HR Coordinator, HR Assistant or junior HR Advisor, ideally in a fast‑paced, scaling business.
• Solid understanding of the full employee lifecycle.
• Working knowledge of UK employment law and practical application; knowledge of other jurisdictions is a plus.
• Highly organized, able to manage competing priorities and maintain accuracy.
• Clear and confident communication – written and verbal – and ability to build trust with stakeholders at all levels.
• Pragmatic, people‑focused, solutions‑oriented with a willingness to keep scalable processes while meeting business needs.
• Team player who builds strong business relationships and fosters collaboration across the People function.
• Growth mindset and curiosity to learn and develop within ER, partnering and the wider People function, leveraging AI for efficiencies.

Base salary range: £29,600 – £44,400 (gross). Payments are made between the minimum and mid‑point of the range until performance is assessed, with offers considering experience, interview assessment, budgets and parity.

• Wellbeing support and dedicated medical cover.
• Work‑away scheme – option to work away from your country of residence for up to 90 days in any 12‑month period.
• Adaptive working – flexible work arrangements to fit your lifestyle.
• Equity – all permanently employed employees receive equity.
• Parental leave available.
• Learning budget – annual allowance for professional development.
• Generous holiday allowance, plus 3 annual volunteer days and 4 annual business‑wide wellness days.

GoCardless is an equal opportunity employer that values diversity and inclusion. We aim to reflect the communities we serve and provide reasonable adjustments to our recruitment process.