Colleague Relations Business Partner

Colleague Relations Business Partner

Location:

Thorpe Park
, Leeds,
Hybrid working.

Join us as a Colleague Relations Business Partner at the heart of our operations, where you will work side by side with Managers and Team Leaders to navigate complex and sensitive employee relations cases with confidence, care, and commercial focus. You will build strong, trusted relationships and become the go‑to adviser for real‑time support, guiding, challenging, and developing leaders to take ownership of people matters.

• Act as a visible, hands‑on presence in the office, providing real‑time support and guidance to managers and team leaders.
• Navigate complex and sensitive ER cases, including disciplinary, grievance, absence and performance matters.
• Balance colleague experience, policy, commercial risk, and business needs while driving fair and consistent outcomes.
• Build manager capability, spot emerging trends, and influence improvements across the organization.

• Strong experience in Employee Relations or Colleague Relations within a fast‑paced business.
• Confidence supporting complex and sensitive cases, including disciplinary, grievance, absence and performance matters.
• Experience partnering operational leaders, ideally within a contact centre or operations environment.
• Excellent judgement, with the ability to balance colleague experience, policy, commercial risk and business needs.
• A confident, practical communicator who can influence, challenge and build trust quickly.
• A proactive, solutions‑focused mindset, with the ability to spot themes and turn insight into meaningful improvements.
• Energy, curiosity and real drive to contribute, make an impact and help shape how colleague relations is delivered.

• A discretionary annual bonus to reward your impact.
• 3% flexible benefits that you can tailor to suit your lifestyle.
• Hybrid working for the best of both worlds – collaboration and focus.
• Free onsite parking.
• 28 days holiday plus public holidays, with the option to buy up to five extra days.
• Life assurance covering your loved ones.
• Well‑being initiatives, including on‑site gym access, recognition awards and various programmes throughout the year.
• Support for authentic self‑expression, including employee networks such as Rise, Proud, Culture and Spark.

We welcome people from all backgrounds and experiences. Whatever your identity – culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability – if you are passionate about making credit work better, we’d love to hear from you.

Apply today and be part of a team where you will truly partner the business, shape confident leadership, and make a meaningful impact on colleague experience.