Director, HR Manager, HR​/Recruitment

Hands-On | Scale-Up Operator | Hiring, Organisation & Performance

We are a growing data technology business in the Customer Data Platform (CDP),

analytics & data activation space. We have 55+ staff and partner with leading UK and

international brands to transform how they understand and monetise their data.

Our proprietary CDP platform, Horizon, enables clients to gain deep customer insight

and activate data to drive measurable commercial outcomes. XCM delivers a full solution

across data, technology, people and partnership, offering a high-touch, “white glove”

service that differentiates us in the market.

Following recent investment, we are entering a critical phase of growth and scaling the

business significantly across product, platform, delivery and commercial functions.

Our growth is guided by three strategic pillars:
World-Class Technology, Deep

Expertise, and Exceptional Relationships.

This is a critical leadership hire for XCM and will play a central role in determining how

successfully we scale.

The primary purpose of this role is to build and manage the organisation required to

support XCM’s next phase of growth - ensuring we attract, hire, develop and retain high quality

talent, whilst building a high-performance, accountable and well-managed

culture.

This role balances both talent acquisition alongside the current Talent Manager and

broader people leadership, ensuring the business scales effectively without losing

performance, structure or culture.

• Deliver a high-quality hiring engine across all functions alongside the talent manager
• Translate growth plans into a clear, prioritised and realistic hiring roadmap
• Build a well-structured, well-managed organisation where people perform, develop and stay
• Define and enforce a high talent bar aligned to XCM’s strategic pillars
• Support leadership in designing a scalable organisational structure
• Establish clear performance expectations and accountability

• Execute the hiring plan across product, platform, sales and delivery alongside existing talent manager
• Take ownership of hiring outcomes (speed, quality and consistency)
• Ensure high-quality hiring decisions through clear evaluation frameworks
• Challenge hiring decisions where standards are not met
• Partner with CEO on team structure and role definitions
• Ensure organisation design supports delivery against the strategic pillars
• Identify gaps, overlaps and inefficiencies and drive improvements

• Build and implement effective performance management processes where required
• Support managers in managing, developing and retaining their teams
• Ensure underperformance is addressed clearly and effectively
  
  Identify, develop and retain high-performing individuals
• Build a culture of accountability, feedback and continuous improvement

• Ensure the organisation scales without losing clarity, engagement or culture
• Build clear communication, feedback and engagement mechanisms
• Support leadership in maintaining a consistent, high-performance culture
• Identify retention risks and proactively address them
• Ensure employees understand expectations, progression and development
• Experience scaling a business (circa 50 → 100+ employees)
• Experience in hiring across engineering, commercial and delivery functions
• Strong generalist HR background & experience with recognised qualifications
• Experience in a client-facing, supplier-led technology or services business
• Exposure to ARR-based business models with multiple…