Client Services Administrator Apprentice; Jungle It

Jungle IT is a leading managed IT services provider based in Leeds, West Yorkshire. Since its founding in 2006, the company has grown from a small hardware supplier to a 60+ strong team delivering over 75,000 managed cloud seats to clients across the UK. Jungle IT specialises in digital transformation, cloud migration, infrastructure modernisation, cybersecurity, and strategic IT consultancy. With a customer‑first approach, Jungle IT helps organisations align their technology with business goals, delivering measurable value and operational efficiency.

The company is recognised for its innovation, tenacity, and commitment to sustainability, earning accolades such as the HP Amplify Impact 3‑Star Catalyst Recognition and multiple Microsoft Partner designations. Jungle IT operates from its award‑winning headquarters at Kirkstall Forge, promoting wellbeing and hybrid working, and is known for its vibrant culture of “serious play” balancing technical excellence with creativity and collaboration.

This role is ideal for someone highly organised, detail‑oriented, and passionate about providing outstanding client experiences in a fast‑paced IT environment. Reporting to the Head of IT Service Operations, the Client Services Administrator will support the business by managing service requests, maintaining compliance, and ensuring exceptional customer satisfaction.

• Provide comprehensive administration, including raising tickets, liaising with clients and internal teams, and fulfilling order requests with suppliers.
• Ensure all work meets SLA thresholds for enquiries, requests, and problems.
• Deliver the best possible customer experience, maintaining highest satisfaction levels.
• Act professionally, respecting confidentiality, security, personal attitude, communication, and presentation.
• Demonstrate behaviours in line with Jungle IT values.
• Apply health and safety procedures and policies consistently.
• Ensure compliance with ISO 9001, ISO 27001, ISO 14001 standards.
• Collaborate flexibly with colleagues and customers across all services.
• Document and update systems with accurate procedural information.
• Maintain personal development in relevant skill areas.
• Provide feedback on risks, issues, and improvement opportunities.

• Respond to client requests and action them within SLAs.
• Administer client device portfolios according to customer requirements.
• Organise logistics of client devices and assist with device builds.
• Ensure accurate data entry into CRM systems.
• Maintain ongoing liaison with clients.
• Escalate tickets to higher support levels when required.
• Communicate effectively with colleagues at all times.
• Report non‑conformance and drive continuous improvement via Connect Wise.
• Maintain high‑standard compliance processes and meet certification requirements.
• Uphold information‑security policies, reporting breaches to management.

• Tenacity – Own challenges and solutions.
• Listening – Identify hidden opportunities in small problems.
• Customer Innovation – Deliver solutions beyond the expected.
• Positivity – Stay optimistic about future success.

Monday to Friday. Shift details to be confirmed.

• Seniority level:
  Internship
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Administrative and Support Services