Deskside Support Technician Job Leeds area,England UK,IT/Tech

Key skills

Key skills: Windows
11, SCCM, Intune, Troubleshoot
Experience : 5+ years
Job Type: Permanent (Full time)

We at Coforge are seeking “Deskside Support Engineer ” with the following skill-set:

Position Overview

We are seeking a highly skilled and detail-oriented End User Computing Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues, new joiner onboarding, meeting room support, reimaging machines, application installations, printer support, and managing Windows 11 operating systems across the organization.

Strong knowledge of Windows operating systems, macOS, system configuration, and troubleshooting is essential.

Windows 11
MECM
O365
ITIL
Service Now
Application Deployment
Hardware Repair

Key Responsibilities

Reimaging Machines

Maintain a pool of spare built machines for quick allocation during laptop swaps.

User Onboarding/Offboarding

Set up laptops for new joiners, including first-time setup and MFA configuration.
Update the CMDB with accurate asset information.

Troubleshooting and Support

Provide advanced-level support to resolve Office and operating system–related issues.
Troubleshoot OS installations, application compatibility issues, and driver conflicts.

Documentation

Create and maintain detailed documentation for existing processes, standard operating procedures (SOPs), and best practices to support knowledge sharing.

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