Apprentice- Digital Support Technician

Department- Workplace Technology, Tech Zone

Office location- Leeds (travel to other office locations involved; Manchester and London)

Working pattern - 8am - 6pm (shifts)

Duration: 18-20 months (This is a full time role from Monday to Friday - 37.5 hours per week)

Contract - Fixed Term Contract

Qualification: L3 Digital Support

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

Workplace Technology is a pivotal department within ITV, they provide us with all the tools to do our jobs efficiently and successfully. The department is forever innovating to ensure that ITV employees have the best systems and tools available. The role will require you to work collaboratively with other Workplace Technology teams to resolve incidents and deliver on requests. You will be brought on the journey to deliver the Workplace Technology strategy and roadmap which will provide ample opportunity for your own personal growth and development.

The role

• Take ownership of incidents and see them through to completion with assistance from other members of the team
• Troubleshoot, support and provide information to assist in incident resolution.
• Able to translate technical implementations into business friendly explanations and to demo functionality.
• Encourage and foster feedback from stakeholders and peers.
• Contribute towards documentation and process creation.
• Create material to allow end-users to self-serve.
• Providing direct end user support with exceptional customer service skills.

Skills you’ll need (minimum criteria)

• Passionate about technology
• Understanding of the importance of cybersecurity
• Proactive, self motivated
• User experience focused
• Excellent organisational skills
• Excellent written and verbal skills
• Team player

Other things we’re looking for (key criteria)

• A clear understanding & passion for the apprenticeship role you are applying for as well as ITV
• Have a willingness to learn new skills with the appropriate training
• Demonstrate a ‘can do’ attitude
• You will be friendly and approachable, respectful to all of your ITV colleagues
• You’ll have the ability to maintain a positive attitude, even when under pressure and working to deadlines

Eligibility/Entry Criteria

As this is a Level 3 Apprenticeship, we require you to have/be predicted to achieve the below qualifications

GCSE Grades (or equivalent) C/4 or above in English and Maths plus 2 other subjects

There is no upper age limit to an Apprenticeship, we would encourage applications from anyone leaving school, all the way to looking for a career change. Please see below to check you meet the eligibility criteria:

• You have lived within the UK/EEA for a minimum of 3 years consecutively
• You meet the entry criteria for the apprenticeship as listed above
• You have not completed a degree/same level qualification in a similar subject to the role you are applying for
• You cannot have achieved the qualification already and you must not already be in full time education at the point of enrolment

Your application will be assessed clearly as outlined on the application form.

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage. (minimum criteria above).

We re happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at

Find out more about applying with a disability.

* There may be a few exceptions where we are not able…