Lead Engineer in Service Operations

Job Description

An exciting opportunity to lead the design and implementation of monitoring and observability patterns and standards within the Observability Team. This role will act as a technical authority, ensuring best practices are followed, automation first approach is taken, and mentoring the team to build sustainable capability, advocate monitoring and observability best practice to the wider technology domain.

• Job share
• Flexible start and end time to each day
• Ability to adapt calendar as needed, this could be to fit in the school run, gym, or appointments
• A 50% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks
• Compressed hours (subject to approval and policy within the team)

We're excited to be growing our presence in Leeds, a city we've been connected to for nearly 200 years! Our modern, accessible office in the City Centre offers a supportive, flexible working environment. The majority of roles, including this one, are now available in Leeds, giving you the chance to build a meaningful career outside of London while contributing to our mission from a dynamic and growing location.

You'll work collaboratively with London-based colleagues in a hybrid model, with regular opportunities to travel into the London office to meet and connect together in person.

Want to learn more? Discover what makes our Leeds office such a dynamic place to work by visiting our Leeds page for more details.

A typical day might start with the team's stand-up meeting for the current sprint, where you'll discuss your workload and any blockers. We usually meet at 09:30 am to allow for a flexible start to the day. You may be joining remotely as part of our hybrid model or with office-based peers.

Next, you may work on defining how a new monitoring pattern will be implemented via automation using Terraform. You'll work closely with the SMEs requesting the monitoring ensuring requirements are met whilst maintaining supportability and interoperability with existing patterns.

If you're in the office, you could lunch in the canteen with some of your colleagues from the Observability team or the wider RT and Service teams.

In the afternoon once you've documented the new monitoring pattern, you could begin investigating how new functionality in the Splunk road map could be best made use of at the Bank or working with a colleague in the Observability team to understand and resolve an unexpected incident.

• Experience of building effective working relationships with others and provide challenge where appropriate
• Attention to detail with the ability to craft concise, informational user documentation
• Experience of researching and developing solutions that expand, modernise or improve the service and technology portfolios, automate IT operations, reduce costs or increase levels of service, to demonstrate technical ownership
• Experience in Splunk Enterprise and Splunk ITSI implementations, high expertise of the capabilities of Splunk and an understanding of its future.
• Administration experience of Splunk Enterprise and Splunk ITSI.

• Be Splunk Certified and have an in-depth knowledge of Splunk from sophisticated designs, development of use cases through to operational support.
• Have demonstrable experience configuring Splunk ITSI using REST API.
• Have previous experience in automation with Splunk using Terraform and Git Hub.
• Have an understanding and experience of different monitoring technologies and how they can be exploited to deliver insights and business value.
• Have demonstrable experience managing sophisticated Splunk platforms serving multiple business units and use cases (such as Security, IT Operations, transaction monitoring).
• Be able to evidence experience with integrating Splunk with data sources and other monitoring, automation and ITSM tools.
• Have strong data analysis skills, correlating data from multiple data sources.
• Be capable of articulating sophisticated designs, code and applications for large scale projects into modular chunks.
• Have demonstrable experience of working on multiple work-streams to deadlines, taking care of conflicting and changing demands across a sophisticated portfolio.
• Be able to demonstrate good judgement, problem-solving and analytical skills.
• Have the ability to balance and analyse a variety of internal and external sources of information.
• Have familiarity with Agile ways of working.
• Have good social interpersonal skills with an ability to interpret and present information to a variety of recipients, including senior management, using suitable modes of communication.
• Have a strong record of forming and maintaining positive relationships with business colleagues and demonstrating an interest in and understanding of business processes.
• Proven influencing skills required to engage, influence and…