Business Customer Support Technician Apprentice

# Business Customer Support Technician Apprentice Leeds Job Req  Date: 14 Jan 2026

Function:
Apprentices Unit:
Business

Location:

Sovereign Street, Leeds, United Kingdom Salary: 23,810
** Business - Customer Support Technician Apprentice – Information Communications Technician level 3
**** Duration of the study programme** – 18 months
** Location** - 1 Sovereign Street, ,LEEDS, LS1 4BT
Candidates must
** reside within a 90‑minute commute
** of the specified location, to ensure effective coverage of the area and support personal wellbeing.
** Start date** - 7th September 2026
** Apply by Date** –- no end date for Field
** Salary £
** 23,810
** Full time – Paid Apprenticeship
***
* Hours:

** 37.5 hrs Mon
- Fri
** Entry Requirements
** You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
** Full manual driving licence
**** Right to Work
** All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.
** Security Checks
** Because of the sensitive nature of the work, you will need to go through  additional personnel screening and Government SC clearance.  . Watch this video to find out how this process works:
** Internal candidates
** will have to take on Terms & Conditions of the Apprentice role including salary and benefits.

Accessibility support for Candidates Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success.
** What
* *** we’re
**** looking for
*** A passion for providing a fantastic service to our customers – this is the critical one!
* Willingness to learn, adapt, and embrace new technologies and challenges.
* A curious personality alongside problem solving skills.
** About this role
*** Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
* Support customers with a wide variety of needs across hardware, software, and infrastructure.
* Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
* Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
* Recommend suitable digital products and services to help customers get the most from their technology.
* Travel between customer locations as part of a dynamic, field- based role.
* Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.

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- ** What You’ll Do
*** Work on-site across different customer locations.
* Install, configure, and optimise BT products, apps, and services.
* Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
* Support installations, migrations, and rollouts.
* Diagnose and resolve hardware and software issues.
* Guide customers through solutions and recommend suitable digital products and services.

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- ** What You’ll Learn
*** Hands-on field engineering and customer support experience.
* How to install and configure BT applications and services.
* Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
* Logical problem-solving and customer service best practice.
* Technical knowledge of networking, cabling, and system setups.
* A
** Level 3 Information Communication Technology qualification
** through structured apprenticeship training.
* Exposure to BT’s innovative technologies and future-ready solutions.

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- ** Your Future Career
*** Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
* Potential to move into advanced engineering roles or leadership positions.
* Be part of a global technology leader committed to diversity, inclusion, and sustainability.
* Build a career in a growing industry with roles in field service, technical support, and beyond.
* Access to continuous learning and development programs to keep your skills future-ready.
** About the…