Financial Systems Service Desk Analyst

Overview

We are seeking a Financial Systems Service Desk Analyst to join the Finance Division in a key customer-facing support role. You will be the first point of contact for staff and students using the University’s financial systems, helping to resolve queries and incidents efficiently and professionally. You will provide live support across multiple platforms, log and manage incidents in the University’s call management system, and escalate technical issues to second‑line support and service providers where required.

You will also help improve the service by contributing to knowledge articles, troubleshooting guidance, and continuous improvement activity. This is an ideal role for someone who enjoys problem solving, supporting users, and delivering an excellent service in a fast‑paced environment. Integral to the University, the Finance Division aims to enable world‑class research and education by collaborating on sound financial strategy to provide long‑term resources, underpinned by excellent operational and professional services.

• Excellent customer service and communication skills (written and verbal)
• Experience working in a service desk / helpdesk / customer support environment
• Strong troubleshooting skills and ability to learn complex systems quickly
• Good IT skills (e.g., MS Office, email) and confidence using service desk tools and remote support
• Ability to prioritise effectively and remain calm under pressure

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full‑pay maternity and adoption leave, plus 12 weeks of full‑pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.