Head of Delivery

Vo Co Vo  specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best small-to-medium size businesses to work for join us on our journey!

Please note to apply for this position you must be based in the UK and have the legal right to work in the UK.

At Vo Co Vo  were on an exciting journey and as Head of Delivery youll play a pivotal role in shaping how we bring that vision to life. Youll lead empower and inspire a talented delivery function spanning delivery management project management and release & incident management across both Software and Hardware engineering/product management.

Youll ensure that our technical projects and initiatives are executed efficiently. Youll remove barriers and ensure momentum is maintained enabling us to innovate scale and deliver exceptional products with confidence and clarity. Working closely with Product Engineering and cross functional teams youll drive operational excellence from build through to launch and will foster a culture of continuous improvement.

This role is offered on a 12 month fixed term contract (FTC) basis and is a hybrid position with 1 day per week spent onsite this may be at either of our Cheltenham or Shipton-under-Wychwood locations.

• Strong experience in project and delivery management leading complex programmes and large scale initiatives.
• A proven ability to coach guide and empower high-performing delivery teams (eg. Scrum Masters Delivery Managers Release Managers and Project Managers).
• Expertise in translating complex data into clear actionable reports for Senior Leaders. Highlighting key performance indicators trends and opportunities to drive organisational strategy and efficiency.
• Experience of overseeing Release Management providing leadership and governance across planning scheduling and deployment to ensure alignment with business priorities and development timelines.
• A background in leading go-to-market (GTM) initiatives working closely with Sales Marketing and Customer Success to ensure alignment and successful execution.
• Deep knowledge of Agile Waterfall and hybrid delivery methodologies with the ability to tailor your approach to the context and organisational maturity.
• Strong change leadership skills youll be capable of articulating a compelling vision and engaging stakeholders at every level.
• Experience managing portfolio risks and dependencies proactively identifying and mitigating challenges.
• Confidence in translating technical or complex delivery challenges into simple relatable insights for non-technical audiences.

• Experience leading and co-ordinating delivery across software and hardware teams to deliver technology projects efficiently.
• Exposure to a fast-paced scaling environment where priorities evolve rapidly.
• An understanding of product management principles to strengthen collaboration with product teams.
• Curiosity about new delivery trends and a willingness to explore innovative ways of working.

• Lead develop and manage the Delivery function consisting of three core pillars;
  Software Delivery Hardware Project Management and Release & Incident Management fostering a high-performance culture.
• Drive measurable improvements in delivery predictability removing any unnecessary steps in workflows.
• Monitor and report on planned vs actual outcomes identifying gaps and recommending actions to optimise performance.
• Provide leadership coaching and facilitation to the team promoting a culture of innovative agile practices.
• Grow talent and build inclusive collaborative high-performing teams united by shared goals and mutual respect.
• Identify and remove blockers enabling efficient delivery across the tech organisation.
• Provide delivery reporting and visibility…