Senior Change Manager

As a Senior Change Manager – Digital Transformation and Strategy, you will be responsible for leading change management activities across Thames Water’s Digital for Digital and Strategy work streams. This will include designing and executing strategic engagement, communications, and readiness initiatives to enable the successful delivery of a new Digital Operating Model, Service Definition programmes, and other leadership-sponsored transformation initiatives. You will work closely with the Head of Digital for Digital programme, Digital Business Manager, Comms Lead, Digital LT and Transformation Management Office (TMO) to ensure alignment, engagement, and adoption across all digital teams and stakeholders.

• Drive the delivery of change management for all Digital Strategy work streams, aligning initiatives with Thames Water’s strategic objectives.
• Analyse and address organisational, cultural, and behavioural impacts of change, ensuring all Digital leaders are aligned to a common vision, goals, and outcomes.
• Identify impacted stakeholder groups, assess needs, and define scalable change management plans that align with Digital and organisational strategies.
• Define and deliver communication and engagement strategies using the most effective channels and forums for Digital teams.
• Prepare messaging roadmaps aligned with Thames Water’s planning calendar to support transparent and timely communications.
• Shape the user support approach for planning, budgeting, and forecasting processes, ensuring alignment with business requirements.
• Collaborate closely with the Digital Comms Lead to coordinate messaging across official communication channels and local Digital networks.
• Ensure training, development, and learning opportunities are available and embedded to support new processes and ways of working.
• Support DLT, ELT, and TMO teams in running engagement and learning sessions, developing supporting materials such as SharePoint articles and glossaries.
• Define business readiness criteria for each core transformation activity, assess against readiness targets, and identify blockers for resolution prior to go‑live.
• Deliver end‑user training to support maximum adoption of new systems, processes, and behaviours.
• Develop and implement adoption metrics to measure and track the success of change initiatives, reporting outcomes and continuous improvement opportunities.
• Capture and share lessons learned to support future transformation activities and strengthen organisational change capability.

Base

Location:

Reading, Clearwater Court – Hybrid

Working Pattern: 36 Hours

• Demonstrated expertise in applying multiple change management methodologies, including agile change management, system implementation change, and culture change.
• Proven ability to align change management plans with organisational strategies and measure impact using advanced KPIs.
• Proven background in developing and delivering structured, reusable change communications for diverse audiences via presentations, FAQs, and corporate communication channels.
• Strong stakeholder management skills with the ability to build partnerships at all levels.
• Ability to prioritise multiple initiatives, manage complex tasks, and deliver outcomes under pressure in a fast‑paced environment.

• Formal Change Management qualification (e.g., Prosci, APMG Foundation & Practitioner, ACM Foundation, ACM Specialist, or Certified Change Management Professional™ [CCMP™]).

• In‑depth experience leading and delivering change management initiatives within a large Digital or IT function.
• Functional knowledge of Digital processes and transformation programmes.

• Experienced Lean mentor or coach.
• Certified Project Manager via one or more of the following:
  Prince2, PMI (Project Management Institute), APM (Association for Project Management), CSM (Certified Scrum Master), or Agile Certification.

• Competitive salary up to £95,000 per annum, depending on experience.
• C…