Field Analyst

Join Our Team as a Field Analyst!

Are you ready to embark on an exciting journey where your analytical skills can make a real difference? We are looking for a passionate and dedicated Field Analyst to join our dynamic team! If you thrive in a fast‑paced environment, possess a keen eye for detail, and have a commitment to delivering exceptional customer service, this is the opportunity you've been waiting for!

As a Field Analyst, you will play a crucial role in supporting our field operations and CMC to meet service delivery performance targets. You will be responsible for performing quality reviews of visits created for Device Wearers, ensuring that everything runs smoothly and efficiently. Your efforts will directly contribute to protecting the public and enhancing the lives of individuals across our community.

• Department:
  Electronic Monitoring - J&I
• Hybrid - Warrington
• Business Unit:
  Field Analyst - Qualification Team
• Shifts:
  
  8am to 9:30pm (8.5‑hour shifts with a 30‑minute lunch break) on a 5 days from 7 schedule, including bank holidays and weekends.

• Check and qualify tasks on the tasking system, adhering to all contractual requirements.
• Liaise with Field Support Officers (FSOs) regarding equipment management requirements or issues.
• Support internal and external customers to maintain high standards of performance.
• Assist Field Control Officers and Operational Support Officers with various queries.
• Review and process Device Wearer Risk with precision.
• Meet all internal and external service levels consistently.
• Adhere to established processes and procedures.
• Raise and report any performance or individual issues to your Team Manager.
• Communicate any major issues or failures to all relevant managers promptly.

• A dynamic, flexible, and logical approach to challenges.
• A sharp eye for detail and accuracy.
• Commitment to delivering excellent customer service, even in high‑pressure situations.
• Ability to communicate effectively and work collaboratively with others.
• A proactive mindset, ready to tackle challenges head‑on.

At our organization, we believe that every team member has the potential to make a significant impact. You will be part of a collaborative and supportive environment where your contributions are valued. We offer competitive compensation, opportunities for growth, and a chance to be part of something meaningful.

Ready to Make a Difference?

If you're excited about this opportunity and meet the qualifications outlined above, we want to hear from you! Please submit your application today and take the first step towards a rewarding career as a Field Analyst. Together, let's create a safer and better world for everyone!

Apply Now!

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.