Professional Services Engineer

Responsible for leading, scoping, building and supporting a wide range of technical infrastructure projects, both client facing and internal. Working with a multitude of clients and internal systems and applications, on-premise, in our own cloud environment and within public cloud services to provide outstanding service and solutions.

Key Responsibilities

• Scope, design and deliver technical projects following best practice methods and within defined time frames.
• Advise on infrastructure improvements that you identify within client environments to Client Success Managers for consideration.
• Communicate with clients, end users and 3rd parties via telephone, e-mail and remote support tools to deliver projects and provide regular updates both internally and to the client.
• Work as a team with other members of the Professional Services team to resolve client issues and take full ownership of any project issues that are escalated to you through to their completion.
• Partake in out of hours emergency support/be available out of hours.
• Complete full documentation of client and internal systems to the required standard.
• Management of your own time and delivery of project work to agreed budget and time.
• Complete additional research when faced with unfamiliar technologies to resolve client issues in a timely manner.
• Strive for continuous improvement in everything you do.
• Any other duties required.
• Outstanding organisational, communication and customer service skills
• 3+ Years working in a similar role within an MSP environment
• Networking On-prem (Firewalls, switches, routers)
• Clean UK Driving license and own car willing to travel to client site

This role is suitable for someone who

• Someone who is keen to elevate into a Professional Services role
• Is driven, flexible, approachable and genuine with a can-do attitude
• Focused on the detail and delivers excellent, high-quality work
• Is keen to constantly develop their skills, undertake additional accreditations and gain exposure to a large variety of IT technologies
• Keen to travel frequently to client site to support project go-lives, onboarding, moves etc